Senior Data Analyst, Tolling Strategy & Analysis

Description Job Title: Senior Data Analyst, Tolling Strategy & Analysis Resume Due Date: October 16,2026 Department:Tolling Management Work Location:2 BROADWAY Job Family/ Grade: DAB003 Earnings Potential: $77,059 - $96,324 MTA Bridges and Tunnels reserves the right to remove this posting before the application deadline. MTA Bridges and Tunnels operates the largest bridge and tunnel network in New York City, managing nine crossings that include seven bridges and two tunnels. Serving more than 336 million vehicle crossings each year, this network connects communities across the five boroughs and supports regional mobility. In addition, MTA Bridges and Tunnels oversees the Congestion Relief Zone, working to ensure safe, efficient travel and a more sustainable urban environment. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Telework This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. Job Summary The Senior Data Analyst, Tolling Strategy & Analysis supports the development and application of data analytics, analytical tools, and performance measures that support the operational management and strategic evaluation of tolling at the Triborough Bridge and Tunnel Authority (TBTA). Working under the direction of the Deputy Director, Performance & Reporting, the incumbent will serve as a senior analytical resource for the Congestion Relief Zone (CRZ) tolling program and TBTA's nine bridges and tunnels. The position is responsible for conducting advanced data analysis and quantitative research in support of tolling operations, tolling strategy, and the evaluation of TBTA's tolling programs and facilities. The incumbent will apply statistical techniques and develop analytical methods and metrics to evaluate tolling system performance and identify trends, relationships, anomalies, and underlying drivers in traffic, travel speeds, toll transactions, revenue, and other transportation data. The analysis will support TBTA management in understanding operational conditions, evaluating the effects of tolling, identifying emerging issues, and informing tolling-related decisions. The incumbent works closely with the CRZ team and MTA/TBTA stakeholders and may coordinate with federal, state, and local agencies on analytical and data-related matters involving transportation, technology, policy, financial, legal, and environmental considerations. The position translates complex analytical findings into clear, actionable information for operational and senior management and supports the evaluation of tolling programs, facilities, and transportation network impacts. Responsibilities Develop and maintain analytical frameworks, metrics, and tools to evaluate tolling operations and the performance of TBTA facilities and the CRZ tolling program. Develop data infrastructure and automation: Automate the extraction, transformation, validation, and loading of tolling and transportation data into a centralized data lake and other analytical environments. Analyze operational performance: Apply statistical and quantitative methods to analyze traffic volumes, travel speeds, toll transactions, revenue, vehicle characteristics, and other relevant datasets to identify trends, anomalies, and changes in operating conditions. Investigate underlying drivers: Go beyond identifying trends to investigate the factors driving changes in traffic, revenue, tolling system performance, and other key operational measures. Evaluate CRZ impacts: Develop and apply analytical methods to assess the effects of CRZ tolling on traffic patterns, travel conditions, revenue, the transportation network, environmental conditions, and other program objectives. Develop analytical and decision-support tools: Create dashboards, visualizations, analytical models, and other tools that enable TBTA and CRZ leadership to monitor conditions, explore trends, and evaluate operational questions. Ensure analytical integrity: Establish and document analytical methodologies, perform data-quality checks, validate results, and review code and analytical work completed by other team members. Translate complex data into insights: Distill large and complex datasets into clear findings, trends, and recommendations that can be readily understood and used by operational and senior management. Work with data owners: Collaborate with data owners and technology teams to obtain timely access to required datasets and develop a detailed understanding of data definitions, methodologies, limitations, and appropriate analytical uses. Support required program communications: Provide analytical findings, visualizations, and supporting data for CRZ program reports and other internal or public-facing communications, as needed. Performs other duties as assigned Complies with all policies and standards May be required to work hours outside regular work hours, as applicable Observes the work performed by contractors, as applicable Reviews invoices and approves them if the work has contractual standards, as applicable Addresses performance issues with the contractor, when possible, as applicable Escalates issues to other parties when needed, as applicable Qualification Bachelor’s Degree in Arts/Sciences (BA/BS) in Computer Science, Mathematics, Statistics, Finance, Engineering, Transportation Planning, or related discipline; An equivalent combination of education and experience may be considered Minimum 5 years of full-time professional experience in data analytics, data science, computer science, statistics, transportation planning, policy analysis, or a related analytical field Minimum 3 years of full-time professional experience applying data analytics, quantitative methods, or statistical analysis to transportation, tolling, infrastructure, public policy, or other complex operational environments Demonstrated working knowledge building interactive data visualizations Strong skills in programming for data analytics, most preferably in Python and SQL Exceptional ability to read and write code, to edit existing scripts, and comprehend the transformations being executed Exceptional ability to interpret data Ability and willingness to learn new skills, such as Python packages, software, or additional programming languages Ability to work in a multi-paced environment with great flexibility to handle multiple assignments and meet deadlines Excellent project management and/or organizational skills Ability to translate complex analytical findings and technical information into clear, concise written and verbal communications for non-technical audiences Preferred Master’s degree in arts/sciences (MA/MS) in a related field (i.e., MA, MS, MBA) Demonstrated working knowledge with Streamlit, Power BI or Tableau Demonstrated working knowledge with geospatial analysis, such as GIS or GeoPandas Demonstrated working knowledge with Apache Airflow Familiarity with CBDTP and congestion pricing concepts Familiarity with transportation and/or urban planning theory and practice Additional Information This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization. Other Information Final salary is determined on experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve. To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS). How To Apply For Internal Applicants:Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions. For External Applicants:Visitwww.mta.info, click the “Careers” link located in the footer under the "The MTA" section, then click on “See All Open MTA Positions”. Search for the desired position, click Apply, and follow the instructions. Comprehensive Benefits & Total Rewards Package Transportation & Financial Benefits Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings. Premium Health Coverage at Low Cost – Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans. Secure Your Future – Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees. Time Off & Work-Life Balance Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments. Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most. Professional Growth & Development Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization. Educational Investment – Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions. Employee Experience & Community Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources. Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services. Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture. MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.