Veterinary Client Service Representative

Join as a Veterinary Client Service Representative to provide compassionate, efficient support in an urgent care setting. Role & Responsibilities Greet clients and pets warmly, ensuring a welcoming environment Manage check-in/check-out processes and handle payments accurately Answer phones, schedule appointments, and respond to inquiries Communicate wait times, services, and costs clearly Support digital record keeping and client communications Collaborate with clinical staff to ensure smooth patient flow Maintain a clean, organized front desk, lobby, and exam rooms Qualifications & Skills: High school diploma or equivalent 2+ years customer service experience, preferably in veterinary or healthcare settings Strong communication and multitasking skills Comfortable in fast-paced, emotionally sensitive environments Basic computer proficiency and familiarity with scheduling systems Preferred Qualifications: Experience in veterinary urgent care or emergency settings Knowledge of veterinary software and digital platforms Bilingual (Spanish/English) a plus Compensation & Benefits: $22 – $25/hour Opportunities for professional growth and development Support for CE and uniforms 401(k) with match after 90 days Paid parental leave and professional support Why Join Us? We prioritize a supportive, team-first environment with structured onboarding, flexibility, and a focus on innovation. We value your voice, growth, and dedication to patient-first care, building a meaningful and collaborative workplace.