Bilingual Customer Service Representative

Labatt Food Service is hiring a Customer Service Representative for their Harlingen office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks. Responsibilities Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail. Research and offer product suggestions based on customer requirements Communicate order and product changes with customers in a timely fashion Identify and effectively communicate changing customer needs with internal personnel Requirements Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner. Strong work ethic with a positive attitude to maintain good rapport with customers Demonstrate empathy towards customer concerns with a sense of urgency to resolve them Ability to take on other responsibilities as needed. Bilingual, English & Spanish, required.