[Job Radar](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / VIP Hospitality Casino Host Active On-site Baltimore, MD Posted · 04.10.2026 LinkedIn Jobs US # VIP Hospitality Casino Host Caesars Entertainment Job Description As a member of the VIP Hospitality team, your foremost role will be to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The VIP Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions. The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real-time customer data and alert systems. Members of this team will operate in a highly collaborative way and will deliver on Harrah’s service promise, while be held accountable for all service opportunities that may arise. Responsibilities Greetings guests in the casino and participates in social events and special promotions Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority to issue comps in accordance with the approved comp matrix Handles difficult guests and situations in a calm, professional and prudent manner Maintains close ties with customers to engender loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements Seamless coordination with Account Development team, New Business Team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Identify ways to increase efficiency and to improve products or services Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact on the business Keeps track of existing products/services and/or progress on new initiatives Must be knowledgeable of all happenings on property and in market Find new customers based on criteria established by property leadership Stays up to date with the latest developments in both the local market and industry Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure Has Complimentary privileges within prescribed limits in accordance with the approve comp matrix Develops and maintains relationships with assigned VIP guests through proactive contact, including phone calls, emails, text messaging and in-person interactions Meets or exceeds established performance goals including trips, theoretical revenue, visitation frequency and guest retention objectives Documents all guest interactions, preferences, service recoveries and follow-up activities in the approved customer relationship management system Monitors guest play and spending patterns to identify opportunities for increased visitation, loyalty and revenue growth Conducts post-visit follow-up with guests to ensure satisfaction and identify future visitation opportunities Qualifications Ability to think independently in making real-time decisions to maximize customer service experience Ability to effectively manage time and perform multiple tasks simultaneously Must be proficient with customer point-of-service systems Excellent interpersonal communication, problem solving and analytical skills required Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences Strong attention to detail with both trip logistics and customers Must present well-groomed professional appearance Ability to obtain and maintain valid gaming license Strong analytical, judgment and decision-making skills to make knowledgeable decisions regarding complimentary amenities Excellent written and oral communication skills Experience with word processing and spreadsheet computer applications Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts. Excellent guest service and communication skills. Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality. Must always present a professional appearance and demeanor. Regular and punctual attendance is required. Ability to develop, maintain and grow profitable relationships with high-value casino guests Knowledge of player development strategies, casino marketing programs and customer relationship management practices preferred Critical competencies to include Approachable • Spends the extra effort to put others at ease. An exceptional listener who is gracious, empathetic and patient. Initiative • Create and seize opportunities to win, even when faced with ambiguity. True passion for results. Interpersonal Savvy • Builds rapport quickly by listening, sharing, understanding and comforting. Outside In • Obsessed with exceeding customer expectations. Passionate about service improvements. Self-Assurance • Confident in ability to meet goals. Composure • Cool under pressure; doesn't show frustration or become defensive when faced with challenging or stressful situations; not knocked off balance by the unexpected; a settling influence with others. As duties assigned This job was verified from LinkedIn Jobs US. Applications are completed on the original source. [Apply on the original listing ↗](https://jobradar.live/ilan/ba23699a-c7ee-4d6f-90db-62841df1a400/git) ## Stop searching one by one for roles like this. Upload your resume or enter your target roles to see your first 3 matches for free. [Find jobs for me →](https://jobradar.live/uye/kayit) Your resume is never shared with employers; it is processed only for matching. 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