Regional After Sales Manager

Regional After Sales Manager Key Responsibilities: • Monitor the operational performance of authorized service centers within the assigned region and identify areas for improvement • Analyze key service performance metrics such as customer satisfaction, efficiency, and parts/labor sales • Ensure compliance with Chery’s service standards and operational procedures • Provide technical and operational support to regional service teams and coordinate necessary training needs • Implement and follow up on regional after-sales campaigns to increase parts and service sales • Support technical and operational aspects of new service center setups • Prepare regular reports for the Senior After Sales Manager and provide strategic input • Ensure effective handling of customer complaints and support improvement actions Qualifications: • Bachelor’s degree in Engineering or a related field • Minimum 5 years of experience in the automotive industry, preferably in after-sales service • Experience in regional management and knowledge of dealer/service operations is a plus • Proficient in MS Office applications • Strong analytical thinking and communication skills • Willingness to travel frequently • Completed military service • Good command of English (Chinese is a plus)