[İş Radarı](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / Senior Director of IT & Customer Support

Active
On-site
Redmond, Washington
Posted · 16.09.2026
Lever (US)

# Senior Director of IT & Customer Support

Worldscape Technology

Worldscape is a cutting-edge platform designed to unify distributed data, sensors, and intelligent agents across cloud, on-prem, and edge environments. By combining geospatial intelligence, physics-based 3D simulation, and reward-driven AI, Worldscape enables organizations to build immersive digital twins for predictive modeling, scenario planning, and adaptive decision-making. With a zero-trust security framework, seamless integration with legacy systems, and robust developer tools, Worldscape empowers rapid deployment of agentic applications that drive resilience and efficiency in sectors like logistics, telecom, defense, and infrastructure.
Worldscape is seeking an experienced Senior Director of IT & Customer Support to lead two critical functions as the company rapidly scales: enterprise Information Technology and global Customer Support.
This leader will own Worldscape's internal IT environment, ensuring employees have secure, reliable, and highly automated technology services while maintaining the security and compliance posture required to operate across commercial, defense, and classified environments. The role will establish scalable IT operations spanning identity, endpoints, collaboration, networking, cloud services, enterprise applications, service management, asset management, and employee technology support.
In parallel, this leader will build Worldscape's customer support organization from the ground up, establishing the people, processes, systems, service levels, and operating model required to provide 24x7 support for mission-critical customers. The organization must support commercial enterprises as well as U.S. Government and national security customers operating Worldscape across cloud, private cloud, air-gapped, and other secure environments.
The Senior Director will be a hands-on leader who can establish the strategy and architecture while also building and operating the systems required today. This role requires someone comfortable working in a fast-growing technology company where automation, security, customer obsession, operational discipline, and speed matter equally.

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