IT Specialist (CUSTSPT)

The United States Attorney's Office for the District of Columbia mission is to enforce the criminal laws of the United States and the District of Columbia, represent the interests of the United States in civil litigation, and respond to the public safety needs of the community by leading an effective, well-coordinated law enforcement effort that contributes to the overall goal of improving the quality of life in the District of Columbia. This position is located in the Help Desk Section of the Information Technology Division, Front Office of the U.S. Attorney's Office for the District of Columbia. The incumbent serves as a trainee IT Specialist providing technical support across the main office, subordinate offices, and nearby court locations. The IT environment includes computers, networks, operating systems, web-based and Oracle applications, wireless technology, and case management systems. As the employee gains experience, supervisory guidance decreases and responsibilities increase toward the next grade level. If selected for this position, you will join a highly respected team responsible for providing IT customer support services to the U.S. Attorney's Office for the District of Columbia in Washington, D.C., with a primary focus on help desk operations and customer support. Typical work assignments will include: Assisting senior IT Specialists in delivering IT customer support services at the point of customer user/specialist interface. Assisting senior IT specialist in responding to user requests by providing solutions and resolving issues to user requests. Assisting IT specialists in installation and upgrade of commonly used hardware and software systems. Assisting IT specialists with troubleshooting, recovering, diagnosing, and resolving hardware/software problems in response to reported incidents by customer. Assisting IT specialists in providing training to customers on routine hardware, software, and internet applications. Responsibilities will increase and assignments will become more complex as your training and experience progress. MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have the required experience or education for the respective grade level in which you are applying: To qualify at the GS-05 level, you must possess: Experience: Information technology-related experience demonstrating each of the four (4) required competencies as listed below: (Experience may be gained through paid or unpaid work and/or completion of specialized, intensive training, such as an IT certification.) 1) Attention to Detail • Follow technical documentation methods and procedures. 2) Customer Service • Works with clients and customers to troubleshoot IT related issues. 3) Oral Communication • Expresses technical information to nontechnical individuals or groups effectively. 4) Problem Solving • Assisting to identify IT related problems. (This experience must be displayed on your resume/supporting documents.) OR Education: Successful completion of a bachelor's degree from an accredited college or university in one of the following types of education: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, technology management, or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. (You must provide transcripts.) IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. If your resume does not support your questionnaire answers, we will not allow credit for your response(s). For more information on the qualifications for this position, click here. If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned. All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see https://www.ed.gov/ Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.In addition, when reviewing applicant's transcripts, assumptions will not be made. Applicants MUST state which coursework is relevant.