MSP Engineer

Why join CompuNet? CompuNet values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed.  We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer. We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more. CompuNet is seeking a cloud-focused MSP Engineer to operate Microsoft Azure environments across a portfolio of managed customers. This role centers on monitoring, optimization, and operational execution to ensure Azure environments are delivered reliably, consistently, and to the highest standards of service quality and compliance.  The MSP Engineer is accountable for the ongoing operation of Azure environments across multiple tenants, including monitoring, cost visibility, optimization, issue resolution, and change execution. The role requires strong escalation judgment, clear documentation, and the ability to produce handoffs that receiving teams can act on without rework.  Essential Duties & Responsibilities  AZURE OPERATIONS & MULTI-TENANT MANAGEMENT  Operate internal and customer Azure environments across multiple tenants using Azure Lighthouse and delegated administration  Monitor health, performance, and security posture across managed environments  Investigate and resolve operational issues, engaging Microsoft support when needed  Participate in incident, problem, and change management processes according to defined service standards  Execute routine changes including configuration, access, and policy updates  Support patch management, update compliance, and baseline configuration across managed environments  Support customer onboarding including subscription setup, Lighthouse delegation, monitoring baselines, and policy application  Maintain tagging, naming, and subscription standards across managed environments    MONITORING, REPORTING & FINOPS  Configure and maintain Azure Monitor, Log Analytics, and alerting across multiple Azure environments  Develop KQL queries, workbooks, and dashboards supporting proactive visibility  Monitor Azure consumption and apply FinOps practices including rightsizing, scheduling, reservations, and anomaly investigation  Track SLA adherence, surface exceptions, and report service performance against defined standards  Produce health, cost, and optimization reporting for customers and internal stakeholders    AUTOMATION & INFRASTRUCTURE AS CODE  Automate operations and tenant administration using PowerShell and Microsoft Graph API  Read, modify, and maintain Terraform/Bicep templates supporting Azure environments  Maintain release and deployment pipelines using Azure DevOps or GitHub  Contribute to internal tooling supporting automated provisioning, monitoring, and governance  BUSINESS CONTINUITY & SECURITY POSTURE  Support disaster recovery and backup operations including runbook execution and recovery validation  Operate security tooling including Microsoft Defender for Cloud and coordinate with Microsoft Sentinel workflows as required    SERVICE GOVERNANCE & DOCUMENTATION  Maintain Azure Policy, RBAC, and governance standards across multiple Azure tenants  Produce and maintain documentation, runbooks, and operational procedures  Support evidence preparation and process demonstration for partner program and compliance activities    ESCALATION & CROSS-TEAM COLLABORATION  Recognize when issues or opportunities exceed managed services scope and route them to the appropriate internal team  Produce clear, well-documented handoffs that receiving teams can act on without rework  Support communication standards including incident notification and scheduled review cadence  Contribute to customer operational reviews with clear summaries of environment status and recommendations  Maintain continuity of customer experience through and after escalation    Education & Experience  Minimum Requirements  3+ years of hands-on experience operating Microsoft Azure environments  Microsoft Certified: Azure Administrator Associate (AZ-104), required  Experience across the core MSP toolchain including Partner Center, Azure Lighthouse, Azure Policy, Azure Monitor, Log Analytics, and KQL  Experience with Microsoft Defender for Cloud, Microsoft Sentinel, Azure Backup, and Azure Site Recovery  Experience with subscription management, RBAC, multi-tenant operations, and governance practices including tagging and naming standards  Proficiency with PowerShell and Microsoft Graph API for operational and tenant automation  Working experience with Terraform/Bicep templates for Azure deployments  Experience with application delivery using Azure DevOps or GitHub  Strong knowledge of Azure networking and Microsoft Entra  Willingness to participate in a shared on-call rotation  Desired Experience  Experience in a managed services or CSP environment  Experience with Python or JavaScript for automation or tooling  Experience with Azure Cost Management, FinOps practices, or the Azure FinOps Toolkit    Skills & Abilities  Operational discipline across multiple concurrent Azure environments  Troubleshooting capability and strong pattern recognition across Azure services  Escalation judgment with the ability to produce handoffs that receiving teams can act on  Technical writing suitable for customer, audit, and internal consumption  Collaboration across support, infrastructure, and customer-facing teams  Ownership of outcomes, including routine and repeat operational work  Commitment to ongoing certification and technical skills development  Who we are CompuNet, Inc. is an engineering-led IT solution provider that offers consulting, design, and professional services.  Our strength lies in our team of outcome-driven and relationship-focused professionals with a long history of designing IT solutions. Our team of highly skilled engineers take the lead in designing, developing, and implementing solutions that address complex business challenges. This team takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff.  We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.