[İş Radarı](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / Customer Service Call Center Agent

Active
On-site
Lanham, MD
Posted · 25.09.2026
LinkedIn Jobs US

# Customer Service Call Center Agent

VECRA, Inc.

Job Title: Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting firm. We specialize in helping clients drive growth, transform businesses, and innovate through proven methodologies. VECRA's experience spans innovative software applications, reporting systems, program management, facilities, and supply chain management. Our services are always: Vigilant Efficient Collaborative Responsive Accurate (VECRA) Job Description VECRA is seeking remote Call Center Agents to provide support for the Maryland Health Benefits Exchange. Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment). This position requires 7 weeks of paid training. Agents must provide their own computer/laptop (Chromebooks and iPads are not permitted) and headset. Key Responsibilities Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf, providing information on policies, procedures, and privacy protocols Track and document all inquiries using the designated systems Complete tasks according to established guidelines and quality assurance metrics Assist consumers with changes to their applications and reset passwords for self-service Check application status and verify coverage effectiveness Escalate calls or issues to appropriate staff when needed Facilitate translation services for non-English speaking callers Attend training and meetings to maintain up-to-date knowledge of all programs and systems Qualifications & Required Skills Priority to Maryland Residents 3+ years of call center experience Experience with high inbound call volumes and meeting/exceeding performance metrics Fast learner with the ability to work independently Strong multitasking and computer skills Excellent listening skills with the ability to understand, not just respond Punctual and self-reliant Education High School Diploma or GED required Other Details Work Hours: 8:00 AM
• 6:00 PM (Assigned 8-hour shift within this timeframe) Salary: $18.50/hour Location: Remote Travel: No Benefits VECRA offers a competitive benefits package for full-time employees, including: Paid holidays Paid time off Medical and dental coverage Equal Opportunity Employer VECRA, Inc. is an Equal Opportunity and Affirmative Action employer. We are committed to administering all employment actions based on merit and free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. VECRA maintains a drug-free workplace and conducts pre-employment substance abuse testing and background checks, where permitted by law. Powered by JazzHR bmDGCo9tZv

This job was verified from LinkedIn Jobs US. Applications are completed on the original source.

[Apply on the original listing ↗](https://jobradar.live/ilan/b3d5440c-34a9-43ea-9978-c43a9bfd86a9/git)

## Stop searching one by one for roles like this.

Upload your resume or enter your target roles to see your first 3 matches for free.

[Find jobs for me →](https://jobradar.live/uye/kayit)
Your resume is never shared with employers; it is processed only for matching.

Something wrong with this job?

## Similar jobs

[Jobs in Maryland](https://jobradar.live/is-ilanlari/maryland)
· [Müşteri Hizmetleri Jobs in Maryland](https://jobradar.live/is-ilanlari/maryland/musteri-hizmetleri) · [Jobs by location](https://jobradar.live/is-ilanlari)

- [Customer Service Representative](https://jobradar.live/ilan/54608527-a02d-4a9a-a634-38b36fa2e6d3) RXO, Inc. · Baltimore, MD

- [Customer Service Associate](https://jobradar.live/ilan/9e8832ff-bf33-4924-ba9c-130d13600c6e) Savers · Baltimore, MD

- [Customer Service Associate](https://jobradar.live/ilan/036673b5-89a3-4d47-82e2-bbef00d3440f) Walgreens · Baltimore, MD

- [Customer Service](https://jobradar.live/ilan/a2975124-0b55-4663-bb51-64d718eabc25) Family Dollar Stores Of Maryland LLC · Baltimore, MD

- [Customer Service Representative](https://jobradar.live/ilan/35527944-a879-40ba-8116-5b03aaabbe41) Full Sail Media Design LLC · Baltimore, MD

- [Customer Service Advocate](https://jobradar.live/ilan/a8333d68-fa29-44c8-9317-b68fbc784433) Daniels Health · Baltimore, MD

- [Customer Service Associate](https://jobradar.live/ilan/f8fbad68-6e07-489f-bfcf-cb0344b05ce3) Walgreens · Maryland

- [Customer Service Associate](https://jobradar.live/ilan/5864d537-53ea-4d2f-8b8d-62b2d81c4ce8) Hunter Super Techs - TurnPoint · Maryland