Front Office Manager

As Hillside, we are looking for a Front Office Manager to join our Front Office Department at Hillside Resort Bodrum , an important part of the “feel-good” experience we offer our guests. Qualifications Bachelor’s degree in Tourism and Hotel Management or a related field Minimum 15 years of experience in Front Office management within luxury resort or upscale hotel operations Previous experience in a hotel opening or pre-opening process is preferred Comprehensive knowledge of all Front Office operations Proficiency in hotel management systems Advanced command of English; knowledge of a second foreign language is an asset Strong leadership, team management and organizational skills A guest-oriented mindset with a strong focus on service quality Strong analytical skills and experience in reporting and budget management Excellent communication, representation and problem-solving skills Residing in Bodrum or willing to relocate Responsibilities Managing all Front Office operations in line with the hotel’s established service and quality standards Coordinating Reception, Telephone Operator and Bellboy operations Developing Front Office procedures, job descriptions and operational standards during the pre-opening period Managing the recruitment, training, performance and development processes of the Front Office team Ensuring that guest check-in and check-out processes are carried out efficiently, accurately and with a distinguished service approach Handling special requests and guest complaints in a professional and solution-oriented manner Monitoring daily occupancy, room status, revenue, collections and operational reports Tracking guest satisfaction indicators and developing action plans to improve service quality Ensuring the effective and accurate use of the hotel management system and Front Office processes At Alarko Group of Companies, we embrace providing equal opportunities in employment as a fundamental principle. We evaluate all candidates fairly and under equal conditions, believing that our differences make us stronger and more enriched. In line with the Universal Declaration of Human Rights and International Labour Organization standards, we do not tolerate any form of discrimination in our recruitment processes. Diversity, Equity, and Inclusion are among the cornerstones of our corporate culture. #Diversity,Equity& Inclusion #SupportingGenderEquality #EqualOpportunities #DiversityIsStrength #StrongerTogether Bu iş ilanına başvurarak İş Başvuruları için Kişisel Verilerin İşlenmesine İlişkin Bildirimi ve Kişisel Verilerin İşlenmesine İlişkin Bildirimi kabul etmiş sayılırsınız.