Customer Service Representative

Company Description The company is a growing organization focused on delivering reliable products and services to a diverse customer base. Team members work collaboratively to provide responsive support and build long-term relationships with customers. The workplace values professionalism, clear communication, and a commitment to continuous improvement. Employees are encouraged to share ideas, take initiative, and contribute to a positive, inclusive environment that supports development and advancement opportunities. Role Description This is a full-time, on-site Customer Service Representative role based in Tallahassee, FL. The Customer Service Representative will handle inbound and outbound customer interactions via phone, email, and chat, addressing inquiries, resolving issues, and providing accurate information about products and services. The role involves recording and updating customer data, documenting interactions, and following established procedures to ensure timely and effective resolutions. The individual will collaborate with internal teams to escalate complex issues, monitor service levels, and support continuous improvement of the customer experience. The position also includes meeting performance metrics, maintaining a professional demeanor, and adhering to company policies and compliance standards. Qualifications Ability to deliver high-quality customer service and support, focusing on customer satisfaction and positive customer experience. Experience working in customer-facing roles, such as Customer Service Representative positions or similar customer support environments. Strong verbal and written communication skills, active listening, and the ability to explain information clearly and calmly. Problem-solving skills, attention to detail, and the ability to manage multiple inquiries efficiently in a fast-paced setting. Comfort with basic computer applications, CRM or ticketing systems, and willingness to learn new tools and processes. Demonstrated reliability, professionalism, and the ability to work on-site in Tallahassee, FL on a full-time schedule. High school diploma or equivalent required; additional education or certifications in customer service or related fields are a plus. Previous experience in call center, retail, or service industries is beneficial but not mandatory.