Information Technology Analyst

QUALIFICATIONS • Graduated from Engineering, Management Information Systems or related fields of universities, • At least 3 years of experience as a business analyst or related field • Experienced in agile working methodologies (Kanban, Scrum), • Knowledge of Software Development Life Cycle (SDLC) phases • Experience with software integration models • web services, event management, SOAP, JSON, XML, REST and WSDL, • Knowledge of applied SQL (PL-SQL) is a plus, • Process Design, Support and Management experience in one of the recognized CRM and BPR systems (Salesforce and PaperWork background is a plus), • Experienced with Azure Cloud and AI Foundry services Or has gained experience with AWS services. • Good knowledge of software development platforms and web service methodologies, • Strong communication/influencing/facilitation skills across all levels of the business, other IT teams and 3rd party service providers, • Understanding the application architectural structure, its compatibility with business processes and the application environment, and its relationship and compatibility with other integrated systems • Prepare and update technical, functional and user documentation for the applications, • Problem solving and analysis skills to produce solutions for business needs, • Provide end user support/change management in the implementation of IT in day-to-day business, • Prepare and update technical, functional and user documentation for the applications, • Ability to multitask between various priorities, • Project Management experience is a plus, • Experience in one of the following is a plus: automotive industry/ fleet leasing. JOB DESCRIPTION • Working in coordination with business units throughout the software development process, ensuring coordination to meet business demands and functional needs, • Designing business processes in IT projects, making functional and technical analyzes in line with business demands, • Managing different integration models between CRM and other solutions (salesforce and other system integrations) • Providing system trainings to key business users, • Provide technical leadership to projects, • To make necessary updates to existing software modules in a timely manner, • Supporting related service desk requests, • Appropriate escalation of issues to IT management, • Develop, build and modify software applications in accordance with applicable software development methodologies, • Ability to understand and contribute to the technical solution from design to code level.