Staff Integration and AI Engineer (Order-to-Cash)

Role summary The Staff Integrations and AI Engineer (Order-to-Cash) will be the technical lead for integrations across DDN’s Order to Cash ecosystem. This hands-on role will partner closely with Deal Desk, Order Management, Fulfillment, Billing, and Revenue stakeholders while serving as a primary technical lead in support of our GTM Business Systems team to design, build, support, and evolve secure, scalable integrations and automations in Order-to-Cash You will balance proven integration patterns with modern API-driven automation, including AI-enabled workflows, in a fast-paced and evolving environment. What you’ll do • Lead the end-to-end design, development, testing, deployment, and support of integrations between SFDC and downstream finance and fulfillment systems, vendors, and enterprise platforms • Partner directly with Deal Desk, Order Management, Fulfillment, Billing, Revenue, and GTM Business Systems stakeholders to translate business needs into clear, supportable technical designs and data flows • Build and enhance integrations using SFDC tools like Platform Events, Change Data Capture, SOQL, and Bulk API • Develop integrations and automations using REST and SOAP APIs, JSON, XML, and GraphQL where appropriate • Use integration-platform-as-a-service technologies, including Workato, to orchestrate workflows across SFDC and adjacent systems such as Oracle EBS and Workday Financials • Provide technical leadership and pragmatic guidance on best choice integration ( iPaaS, Google Cloud Functions, Flows, etc…) tool for Order data movement depending on the use case • Design innovative, API-based automations that responsibly incorporate AI capabilities while maintaining strong security, reliability, and operational controls • Own integration troubleshooting, monitoring, root-cause analysis, and production support; improve resiliency, observability, and documentation over time • Establish and maintain technical specifications, field mappings, test plans, deployment runbooks, and integration documentation • Participate in Workato release-impact analysis and testing, identifying enhancements and risks across the integration landscape What we’re looking for • 5+ years of hands-on integration development experience, with a strong focus on SFDC, Workato (Preferred), and Order-to-Cash • Demonstrated experience leading integration work from requirements through design, development, testing, deployment, and post-production support • Practical expertise with Workato, SOQL, Bulk API, Platform Events and Change Data Capture, and SFDC security • Natural curiosity and desire to learn, grow, and share. • Strong experience with XML, JSON, REST APIs, SOAP APIs, and API-based system integration patterns • Experience with iPaaS technologies, preferably Workato or a comparable platform. • Solid understanding of Order-to-Cash business processes and data domains, such as Opportunity Management, Quoting, Order Management, Fulfillment, and Billing • Strong customer service and ability to communicate technical concepts, data tradeoffs, and delivery risks clearly to both business and technical partners. • Strong analytical and problem-solving skills, with a high level of ownership and attention to data quality, security, and reliability • Comfortable operating in a global and fast-paced environment, prioritizing across concurrent initiatives, and moving between standard connector implementations and novel automation challenges Nice to have • Experience building AI-enabled workflows through APIs, including safe and scalable integration of AI services into business processes • Experience with Claude Code, command-line tooling, or developer productivity automation • Experience supporting global or multi-country finance and sales environments • Current or prior Workato Certification