Customer Service Representative

Location: Franklin, TN 37067 Pay Range: $18.00 - $21.00/hour Industry: E-Commerce Customer Service About The Opportunity • Customer Service Representative A growing retail and e-commerce organization is seeking a Customer Service Representative to join its onsite team in Franklin, TN. This opportunity offers hands-on training, experience supporting customers and retail accounts, and exposure to e-commerce operations in a collaborative work environment. The role is ideal for candidates looking to start a career in customer service while developing skills across multiple service channels. Why Work Here? Stable Monday-Friday schedule with no evenings or weekends Supportive team environment with accessible leadership and cross-training Opportunity to gain experience in customer service, retail support, and e-commerce operations Casual dress code and collaborative workplace culture Key Responsibilities • Customer Service Representative Handle approximately 10-15 customer calls daily regarding returns, refunds, claims, order issues, and general inquiries Process retail account orders, returns, product availability requests, and shipping coordination Provide customer support through phone, email, chat, and e-commerce platforms Monitor online marketplace orders and assist with customer communications across multiple channels Coordinate with internal departments and fulfillment partners to resolve customer concerns efficiently Maintain accurate records and update customer information within company systems Deliver professional and timely service while ensuring a positive customer experience Qualifications • Customer Service Representative Strong customer service and telephone communication skills Basic computer proficiency and ability to navigate multiple systems simultaneously Working knowledge of Microsoft Outlook and Excel Ability to multitask and manage priorities in a fast-paced environment Strong problem-solving skills and ability to resolve customer concerns professionally Customer service, retail, call center, or e-commerce experience preferred but not required Willingness to learn new processes and participate in structured training programs Dependable, team-oriented, and committed to delivering excellent customer service High school diploma or equivalent preferred #INNOV2026