[Job Radar](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / Customer Service Representative Active On-site Kalamazoo, MI Posted · 30.09.2026 LinkedIn Jobs US # Customer Service Representative Green Bay Packaging Position Overview We are a work from work organization; this position is not remote. Wage Range is $48k to 58k Our Customer Service Representative position is more Project Management position, not a Call-Center position. The Customer Service Representative (CSR) is responsible for delivering high-quality, consistent, and efficient service to customers through daily interaction with clients, sales representatives, production teams, and internal departments. This role supports the National Account Sales Team and requires a strong understanding of production processes to ensure accurate and timely communication. The CSR will manage customer orders, resolve issues, and provide technical support while maintaining detailed records. A commitment to customer satisfaction and the ability to thrive in a fast-paced environment are essential.Responsibilities You will be expected to: Provide timely and accurate information about incoming customer order status and product knowledge requests. Process customer orders/changes and returns according to established department policies and procedures. Process customer returns according to established department policies and procedures. Work closely with accounts receivable department to resolve any disputed payment items. Provide timely feedback to the Company regarding service failures or customer concerns. Partner with Sales Representatives to meet and exceed each customer’s service expectations. Ability to prioritize a fluctuating work load. Willingness to work with clients and sales representatives through a variety of media: phone, email, memos, etc. Perform other duties as assigned. Qualifications High school diploma required; Associate or Bachelor’s degree preferred Minimum of one year in a customer service environment Strong customer orientation and commitment to service excellence Superior organizational and time management skills Excellent verbal and written communication skills Exceptional interpersonal skills and ability to interact across all levels of the company Self-starter with the ability to work independently High attention to detail and strong problem-solving skills Proficiency in Microsoft Office; previous data entry experience required Experience in a manufacturing environment preferred Ability to manage multiple tasks in a fast-paced, team-based environment Compensation & BenefitsIn addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Green Bay Packaging benefits may vary by position or division.Company OverviewStarted in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. This job was verified from LinkedIn Jobs US. Applications are completed on the original source. [Apply on the original listing ↗](https://jobradar.live/ilan/b034cf2e-a43d-4369-b001-4e9ca90d0599/git) ## Stop searching one by one for roles like this. Upload your resume or enter your target roles to see your first 3 matches for free. [Find jobs for me →](https://jobradar.live/uye/kayit) Your resume is never shared with employers; it is processed only for matching. Something wrong with this job? ## Similar jobs [Green Bay Packaging Jobs](https://jobradar.live/company/green-bay-packaging) · [Jobs in Michigan](https://jobradar.live/jobs/michigan) · [Customer Service Jobs in Michigan](https://jobradar.live/jobs/michigan/customer-service) · [Jobs by location](https://jobradar.live/jobs) · [Jobs by company](https://jobradar.live/company) - [Sr. Customer Success Manager](https://jobradar.live/ilan/3fbe0f40-82d5-4221-8538-352fe39857b0) Okta · Chicago, Illinois; Iowa; Michigan; Minnesota; Ohio; Texas - [Customer Service Representative](https://jobradar.live/ilan/d6dd0b38-b7b4-4657-9642-e5e70cffda00) EPIC Fitness Group dba Planet Fitness · Midland, MI - [Delivery Station Customer Service Associate, DSL](https://jobradar.live/ilan/45911319-b37e-4f29-a846-7e9a3353e949) Amazon · Lansing, MI - [Call Center Representative](https://jobradar.live/ilan/bc49aaa4-5560-42f0-a556-f32174f86c3f) Professional Moving & Storage INC · Detroit, MI - [Technical Support Specialist](https://jobradar.live/ilan/2ab91e70-4645-442a-81c8-ea33386c6e3c) Kelly Science, Engineering, Technology & Telecom · Detroit, MI - [Customer Service](https://jobradar.live/ilan/454252b6-7606-452e-bfbc-b470e97dff98) Everlight Solar · Detroit, MI - [Customer Service Representative - State Farm Agent Team Member](https://jobradar.live/ilan/e0d67d36-6789-4329-917f-8d9264bf4da8) Kelly Anderson - State Farm Agent · Wyoming, MI - [Cashier & Customer Service - Urgently Hiring](https://jobradar.live/ilan/ace8b053-7766-4edd-8169-57f735f15985) Taco Bell - Burlingame · Wyoming, MI