Customer Service Representative - Utility Services

Purpose The City of Savannah is looking for an energetic, self-motivated, and customer service-oriented individual to join our team in the Utilities Services Department! Do all of these characteristics sound like you? Apply today! This position performs clerical and customer service support for department operations. Essential Job Functions Provides high-level customer service; assists customers with complex service complaints and discrepancies. Types, formats, edits, revises, proofreads, and prints reports, correspondence, memoranda, contracts, agreements, technical charts, tables, and other specialized materials. Handles inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures. Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted. Distributes and accepts applications; assists customers Receives, reviews, and prepares work orders; works with customers to identify service needs; ensures work orders are completed accurately; manages and maintains customer records; provides information to customers regarding codes and other regulatory requirements. Maintains filing system, records data correctly in general ledgers and activity logs, and prepares special or recurring activity status reports and spreadsheets. Receives and responds to inquiries and requests for service from the public and other personnel in person and by telephone. Explains policies and procedures to internal and external customers. Performs related work as assigned. Minimum Qualifications High School diploma or GED equivalent with two (2) years of experience in customer service, billing, finance, bookkeeping; or an equivalent combination of education and experience. Bilingual skills a plus. Additional Requirements Background investigation, including a supervised drug screen, post offer/pre-employment medical screen, and verification of education, certifications, and licenses required prior to employment Additional Information Knowledge of governmental accounting principles and practices. Knowledge of municipal auditing principles and practices. Knowledge of City budgetary policies. Knowledge of relevant local, state, and federal regulations. Skill in developing short- and long-range plans. Skill in establishing priorities and organizing work. Skill in creating computerized spreadsheets. Skill in completing complex financial audits. Skill in public and interpersonal relations. Skill in oral and written communication. City Of Savannah Employee Benefits Overview of Benefits Paid Holiday Paid Vacation Paid Sick Leave Defined Benefit Retirement Pension Plan Protective Services Retirement Plan (select positions) Deferred Compensation Retirement Plan Retirement Seminars PPO Medical Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Wellness Programs Health & Wellness Incentives Long Term Disability Excellence and Service Recognition Employee Development and In-Service Training Educational Assistance Program Uniform Allowance (select positions) Employee Assistance Program Discounts and Memberships Employee Relations Direct Deposit Credit Union Pretax Parking Deductions Employer Assisted Home Purchase Program Domestic Partnership Benefits Healthcare PPO Medical Plus Plan PPO Medical Basic Plan Dental Plus Plan Dental Basic Plan Vision Service Plan Life Insurance Basic Life and ADD Supplemental Life Employee Supplemental Life Spouse Supplemental Life Child Benefits costs are paid by the City of Savannah, by the employee or shared by both the City and the employee. 01 Do you have a High School Diploma or GED ? Yes No 02 Describe your experience providing customer service, particularly when handling difficult complaints, billing discrepancies, or complex customer inquiries. How did you resolve the situation? 03 Tell us about your experience with data entry, record-keeping, spreadsheets, billing, bookkeeping, or maintaining customer records. What tools or software have you used? 04 This position requires communicating policies and procedures while handling sensitive customer concerns. Describe a time when you had to explain a policy or procedure to a customer or coworker and ensure they understood it. Required Question