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Active
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Grafenwohr, Germany
Posted · 29.09.2026
USAJOBS

# IT Specialist (SYSADMIN/CUSTSPT)

Military Treatment Facilities under DHA

About the Position: The incumbent supports the MEDDAC-B Chief Information Officer (CIO) within the Information Management Division (IMD), providing assistance with computer networks and client systems. Responsibilities include system administration, maintenance, modification, IT security, configuration management, minor network support, and SharePoint design and management. This is a Direct Hire Solicitation
Load and maintain approved firmware/software on multiple end user devices (EUDs) throughout the organization.
Provide complex IT support including the installation, configuration, troubleshooting, and customer assistance to support the organization requirements
Create, administer, and repair user and group accounts.
Administer user passwords and coordinate with Information System Security Manager (ISSM) on all network and EUD security issues, including assistance in installing and configuring systems security software and patches.
Analyze and diagnose difficult and complex firmware, hardware, software, networks and systems problems reported by users pertinent to a wide variety of commercial software applications, operating systems, and IT equipment.
Serve as subject matter expert on multiple information systems running Microsoft Windows 11, Microsoft 365 Apps, and a variety of other administration and maintenance products.
Who May Apply: US Citizens In order to qualify, you must meet the experience and/or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for IT Specialist (SYSADMIN/CUSTSPT): Specialized and Other Experience: One year of specialized experience which includes: providing support related to computer networks and client systems with primary knowledge requirement of computer system administration, maintenance, information technology security, configuration management, systems/network management, and related work; serving as hand recBasic ipt holder for Information Management / Information Technology (IM/IT) equipment; and assisting in identification of Life Cycle Management (LCM) of IM/IT equipment. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail
• Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others. (2) Customer Service
• Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. (3) Oral Communication
• Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. (4) Problem Solving
• Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

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