Desktop Support

Job description: Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. Responsibilities • Monitor incident queues for issues and take ownership and assist customers as required • Keep all support tickets up to date and well documented • As required, provided documentation on issue resolution for other teams • Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk. • Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +). • Develop, test, and maintain PC images. • Experience supporting PC’s in a large domain environment. • Install and configure PC hardware and peripherals. • Repair PC’s by replacing hard drives, motherboards, memory, etc. • Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. • Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. • Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. • Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) • Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. • Experience integrating Macintosh systems into an Active Directory Domain environment. • Scripting with VBS and PowerShell • Configuration Management Console queries and reporting. • SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. • Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). • Microsoft Certification. • Able to communicate in a clear manner. • Change oriented – improve processes and confront difficult circumstances in creative ways. • Demonstrated customer focus; building strong customer relationships. • Effectively evaluate information to make correct decisions. • Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. • Strong team player – collaborate with others, be open to other ways of doing things. • Interested in emerging technologies demonstrated through training and attending technical events. All your information will be kept confidential according to EEO guidelines. Government projec  t