Project Execution Manager

We are seeking an experienced and results-oriented Service Projects & Order Management Manager to lead our Service Project Management and Order Management teams. The successful candidate will be responsible for driving operational excellence across the entire project execution lifecycle, ensuring customer commitments are delivered safely, on time, within budget, and to the highest quality standards. This role requires a strong leader who can effectively manage project and service delivery performance, oversee key business metrics, support team development, and build strong relationships with customers and internal stakeholders. The ideal candidate combines business acumen, operational discipline, customer focus, and people leadership to continuously improve project execution performance and customer satisfaction. Application Period: 28.08.2026-11.09.2026 Key Responsibilities Leadership & Team Management Lead, coach, and develop the Service Project Management and Order Management teams. Foster a high-performance culture focused on accountability, collaboration, continuous improvement, and customer success. Maintain high employee engagement and motivation through effective leadership, coaching, and career development. Conduct performance reviews, talent assessments, and succession planning activities. Project & Order Execution Management Oversee the successful execution of service-related projects and orders from initiation through completion. Ensure projects are delivered according to contractual requirements, quality standards, timelines, and financial objectives. Drive adherence to Project Management Process (PMP) methodologies, governance, and best practices. Support project managers and order managers in resolving complex execution challenges and customer issues. Business Performance & KPI Management Monitor, analyze, and report project execution performance through defined KPIs. Drive improvements in: Backlog management Revenue and sales forecasting Gross Margin (GM) forecasting and profitability Project execution efficiency Customer satisfaction metrics Resource utilization On-time delivery performance Ensure the accuracy and consistency of operational and financial reporting. Customer & Stakeholder Management Build and maintain strong relationships with customers, partners, and key internal stakeholders. Act as a senior escalation point for critical customer and project-related issues. Ensure proactive communication and effective stakeholder alignment throughout project execution activities. Drive customer-centric behaviors to deliver an outstanding customer experience. Risk & Escalation Management Identify, assess, and mitigate operational, commercial, and delivery risks. Lead project escalation management processes and coordinate resolution plans across cross-functional teams. Ensure lessons learned and continuous improvement initiatives are implemented across the organization. Operational Excellence Promote standardization, process optimization, and operational efficiency. Ensure compliance with corporate policies, quality standards, safety requirements, and governance procedures. Drive initiatives that improve service delivery quality while reducing operational costs. Qualifications Bachelor's degree in Engineering, Business Administration, Project Management, or a related field. Minimum 8+ years of experience in project execution, service operations, project management, or related functions. Minimum 3+ years of people management experience leading project, service delivery, or operations teams. Proven experience managing customer-facing projects and service operations. Strong understanding of project governance, project management methodologies, and service delivery processes. Experience managing business performance metrics, forecasting, and financial reporting. Professional Project Management certification (PMP, PRINCE2, or equivalent) is highly desirable. Fluent English, both written and spoken. Required Competencies Leadership Strong coaching and mentoring capabilities Team development and talent management Change leadership Ability to inspire and motivate teams Business & Financial Acumen Backlog management Revenue forecasting Gross margin forecasting and profitability management Financial performance analysis Operational KPI management Project & Service Delivery Excellence Project Management Process (PMP) expertise Risk and opportunity management Escalation management Service operations management Continuous improvement mindset Stakeholder Management Executive-level communication skills Customer relationship management Cross-functional collaboration Ability to influence without direct authority Personal Attributes Customer-centric mindset Open-minded and solution-oriented approach Strong analytical and problem-solving skills High level of ownership and accountability Resilience and adaptability in a dynamic environment What Success Looks Like In this role, success means building a highly engaged team, delivering predictable project execution performance, improving financial results, maintaining strong customer satisfaction, proactively managing risks and escalations, and continuously enhancing operational excellence across the Service Projects and Order Management organization. This position offers an excellent opportunity to lead a critical function, shape execution strategy, and make a significant impact on customer success and business growth.