[İş Radarı](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / Service Desk Analyst Active On-site Columbus, OH, United States Posted · 06.02.2017 SmartRecruiters (US) # Service Desk Analyst vTech Solution Position Details: Job Title: Service Desk Analyst Location: Columbus, OH 43215 Duration: 12+ months (Strong possibility for an extension) Requirement: • Understanding of Desktop Support and Services. • Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization and identify and access management. • Uses creativity and innovation to automate and streamline processes and procedures. • Understands customer support, likes to work with people and can ensure that the customer is satisfied. • Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. • Understands process to test, and put changes in production. • Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT • Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM. • Ability to script with PowerShell 3.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory. • Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions. • Special Note: The consultants will be working shift work and weekends. We are running a 24/7 operation. This consultant will work Tuesday – Saturday from 11:30 PM to 8 AM. Holiday coverage will be expected. Roles & Responsibilities: • Strong communication/ leadership skills. • Strong influence, collaboration and negotiation experience. • Ability to collaborate with supporting resources across business and/or functional lines. • Have excellent oral and written skills/possess strong meeting and work session facilitation skills. • Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines. • Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements. • Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. • Must be knowledgeable in the English language/speak clearly and understandably using the English language. Requires Skills: • 8 total years I.T experience. • 4 Years SCCM or SMS like experience • 4 Years PowerShell scripting experience in a production environment • 8 years customer service experience • 10 Years Troubleshooting experience • 4 years knowledge of networking technologies to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP. • 5 years’ experience with Active Directory including tools like ADUC. • Contributes to continuous process improvements to increase the efficiency of section. • Excellent communication skills both written and oral. Desired Skills: • Certifications A+ series • Certifications in Microsoft • PowerShell 3.0 scripting background. • Certifications in Microsoft tools and technologies. • ITIL Knowledge and ITSM Tools All your information will be kept confidential according to EEO guidelines. This job was verified from SmartRecruiters (US). Applications are completed on the original source. [Apply on the original listing ↗](https://jobradar.live/ilan/a5bad892-3dd2-4469-9c7a-928dae3b1e25/git) ## Stop searching one by one for roles like this. Upload your resume or enter your target roles to see your first 3 matches for free. [Find jobs for me →](https://jobradar.live/uye/kayit) Your resume is never shared with employers; it is processed only for matching. Something wrong with this job?