Customer Service Rep(09197) - 2278 Washington Road

Job Description We're looking for a friendly and efficient Customer Service Representative to join our dynamic team at 2278 Washington Road in Washington, United States. As a key member of our customer-focused organization, you'll play a vital role in ensuring our customers have an exceptional experience with every interaction. This position offers the opportunity to develop your customer service skills while working in a collaborative, fast-paced environment where your contributions directly impact customer satisfaction and team success. Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a professional and friendly demeanor Process cash and credit card transactions with precision and attention to detail Provide exceptional customer service by addressing inquiries, resolving issues promptly, and going the extra mile to exceed customer expectations Prepare items according to company standards and customer specifications with consistency and care Maintain a clean, organized, and welcoming work environment that reflects our commitment to excellence Collaborate effectively with team members to ensure smooth operations during peak periods and support colleagues when needed Multitask efficiently while prioritizing customer needs and maintaining high-quality service standards Handle and lift items weighing up to 25 lbs as part of daily operations Assist with various operational and cleaning tasks as assigned to support team objectives Qualifications Excellent communication skills with the ability to articulate clearly and listen actively to customer needs Strong interpersonal and empathetic skills with a friendly, professional demeanor and positive attitude Proven ability to follow directions, adhere to company procedures, and maintain organizational standards Solid basic math skills for accurate cash handling, order processing, and transaction management Demonstrated ability to multitask effectively and work efficiently in a fast-paced, dynamic environment Team player mentality with a collaborative spirit and willingness to support colleagues Physical ability to stand for extended periods and lift up to 25 lbs regularly Excellent problem-solving and conflict resolution skills with patience and resilience Strong organizational and time management skills with attention to detail Flexibility to work various shifts, including weekends and holidays as needed Reliability, punctuality, and commitment to maintaining high standards of service and cleanliness Ability to work both independently and as part of a cohesive team Previous customer service experience is preferred but not required; we welcome candidates eager to learn and grow Must be able to pass a pre-employment drug test and criminal background check Additional Information All your information will be kept confidential according to EEO guidelines.