Retail Supervisor

About Us We are the first and largest Luxury Designer Outlet project in the country, offering a unique hybrid retail experience, soon to open doors in September. Our objective is to redefine the shopping experience with top-tier designer brands and unparalleled customer service in a privileged location that will attract millions of local shoppers and international tourists. Our goal is to create an exclusive, engaging retail destination that attracts discerning shoppers and set a new benchmark in outlet retail shopping in Istanbul. We are now seeking Retail Supervisor to join our team of foreign-partner group company. Role Overview The Retail Supervisor supports the Retail Manager in overseeing the day-to-day operations, performance, and compliance of 180+ retail tenants within the shopping center. The role serves as a key liaison between the shopping center management team and retailers, ensuring operational excellence, tenant satisfaction, brand standards compliance, and high-quality customer experience throughout the outlet center. The Retail Supervisor plays an active role in monitoring retail performance, coordinating tenant activities, and supporting initiatives that drive footfall, sales, and overall center performance. Key Responsibilities Support the Retail Manager in the execution of retail operations strategies and objectives Conduct regular inspections of retail units to ensure compliance with shopping center regulations, operational standards, visual merchandising guidelines, lease obligations, and health and safety requirements Monitor store opening and closing compliance, operating hours, service standards, and overall operational performance Build and maintain strong relationships with retail tenants, store managers, and brand representatives, serving as a primary point of contact for operational matters Coordinate with tenants regarding operational issues, maintenance requirements, fit-out standards, and center-wide initiatives Assist in resolving tenant concerns and operational challenges, escalating complex issues to the Retail Manager when necessary Support tenant onboarding, store openings, relocations, and other tenant-related activities Collect, analyze, and report on retail sales data, footfall statistics, occupancy trends, and other key performance indicators Identify opportunities to improve tenant performance, operational efficiency, and customer experience across the shopping center Conduct routine audits related to store presentation, cleanliness, safety, customer service, and compliance requirements, ensuring timely corrective actions are implemented Collaborate with the Marketing team and retailers to support promotional campaigns, seasonal events, customer engagement initiatives, and center activations Monitor customer feedback and work with tenants to maintain high service standards and enhance the overall shopping experience Maintain accurate tenant records, operational documentation, inspection reports, compliance records, and meeting minutes Prepare regular operational and performance reports for management review Assist in budget tracking and administrative activities related to retail operations and tenant engagement Support market trends, competitor activities, and retail industry developments to identify opportunities for continuous improvement Collect and validate weekly sales declarations from tenants and follow up on missing and inconsistent submissions Support monitoring of tenant compliance with outlet product ratio requirements in accordance with applicable Turkish trade regulations Qualifications Bachelor's degree in Business Administration, Retail Management, Marketing, Real Estate, Hospitality, or a related field is preferred 5+ years of experience in retail operations, shopping center management, property management, or a related retail environment Experience working directly with retailers, brands, or shopping center tenants is preferred Strong understanding of retail operations, tenant management, and shopping center environments Excellent communication, interpersonal, and relationship management skills Strong customer service orientation and stakeholder management capabilities Analytical skills with the ability to interpret sales data, performance metrics, and operational reports Good organizational, planning, and time management skills with the ability to manage multiple priorities Strong problem-solving, decision-making, and conflict resolution abilities Knowledge of shopping center management systems, retail reporting tools, and property management software is an advantage Ability to work collaboratively with cross-functional teams in a dynamic, fast-paced environment Proficiency in English is required Prior experience in outlet retail, luxury retail, or premium shopping center environments is a strong advantage Proficiency in MS Office, particularly Excel, for data tracking and reporting