Customer Experience Associate

Job Title: Customer Experience Associate Reports To: Director of Customer Experience Location: Milwaukee, WI (On-site) At Atomix Logistics, your growth is a core part of our mission. We're one of the fastest-growing fulfillment companies in the country, ranked on the Inc. 5000 list of America's fastest-growing private companies in both 2025 and 2026. That's independent proof of the durable, sustained growth we create for the brands we serve and moreover, for the people building it here. We don't just handle fulfillment. We handle the details that keep our clients' businesses running, and we're looking for a Customer Experience Associate to be a partner that our clients rely on every day for fulfillment success. It's a role with real impact, based at our 150,000 sq. ft. headquarters in Oak Creek, WI. You'll fit right in if you're a reliable, dynamic and consistent communicator, a natural problem-solver, and genuinely customer-focused. Our team moves fast, fixes things together, celebrates wins, and takes pride in the work we do every day to help brands grow. If that sounds like you, let's talk! Salary Range: $40,000 - $45,000 Key Responsibilities Support clients by phone, chat, and email with prompt, friendly, and effective service, using dynamic and professional communication methods. Answer client questions about products, inventory, deliveries, services, billing, and account management with excellent and dynamic communication etiquette. Perform various front desk duties including welcoming clients, interviewees, and visitors. Resolve order issues from start to finish, including tracking problems, mis-ships, damages, claims, and returns, by working with carriers and our warehouse team. Manage the support ticket queue. Triage, prioritize, and respond within service-level targets, and keep every ticket up to date until it's closed. Complete data entry accurately across our CRM, WMS, Google and Microsoft tools. Review customer feedback and interaction data to spot trends and suggest improvements to how we deliver service. Job Requirements Experience in logistics, ecommerce fulfillment, 3PL, or warehousing. Previous experience in customer support, warehouse, reception, or call center environments is highly desirable. Comfortable working efficiently within systems including CRM, WMS, Google Applications, Excel, help desk, ticketing and communication platforms. 1–2 years of experience in customer service, client support, or a front-desk/reception role. Clear, professional written and verbal communication, and a confident, courteous phone manner. Proficient computer and systems skill and ability to quickly learn new systems. Strong attention to detail and accuracy with data entry. Excellent planning and prioritization skills, and a proactive, hands-on approach. Able to thrive in a fast-paced environment while managing multiple priorities. High school diploma or equivalent required, Associate or Bachelor’s degree preferred. Must be able to lift 25- 50 pounds, on occasion. Bilingual capabilities are highly valued for serving diverse customer bases effectively. Perks & Benefits Health insurance premium assistance (ICHRA). PTO, Holidays and Parental Leave. On-the-job training and professional development assistance. Real growth potential, Atomix promotes from within! A collaborative, innovative team that's building something big. Ready to Make an Impact? If you're the kind of person who thrives on building relationships, solving problems, and wants to play a visible role at one of the fastest-growing companies in America, we want to talk. Life in Oak Creek & Milwaukee, WI Our facility sits just minutes from downtown Milwaukee with direct access to I-94 and I-43, making your commute straightforward with free parking right at the door. Milwaukee is one of the Midwest's most underrated cities. Affordable cost of living, a thriving food and entertainment scene, world-class outdoor recreation along Lake Michigan, and a pro sports culture that runs deep. If you're relocating, your dollar goes further here than in almost any comparable metro in the country. Atomix Logistics is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team. Candidates with a criminal record are welcomed and encouraged to apply.