IT Service Management Lead

Job Description Client is looking for a consultant, preferable ITIL certified, who will work with the client to review the existing ITSM program and processes, provide gap analysis and lead the implementation of the new software and processes to provide best practices in delivering technology services and support to the clients business users. Skill Requirements for Lead (on-site in Memphis): • Experienced in Service Management delivery • Experienced in ITIL • Experienced in requirements gathering (from customer team), workflow from old tools to new in: o Problem Management o Incident Management o Event Management o Change Management (FIRST PRIORITY) o Incident Managemento general service management dashboards • Workshop delivery expert • Process Guide writer • As-Is writer Share the Profiles to dinesh@techtammina(dot)com Contact: 703-349-1004 Job Type: Contract Duration:6+Months Citizenship: USC/H1B/GC Expenses: All-inclusive Keep the subject line with Job Title and Location