Care Center Specialist II

Overview Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. Responsibilities Grow Your Skills, Grow Your Potential Care Center Specialist Position Details A Care Center Specialist is a contact center job. The role involves answering incoming calls and/or chat interactions from customers and assisting them with inquiries/issues while simultaneously working on a computer. Most of your day will be spent working on a computer and talking on the phone with State Farm customers. Care Center Specialists work in a very fast-paced environment, and at times there may be back-to-back calls that you are expected to handle. Training Details: Start Date: 12/14/26 Training duration: 13 weeks Training hours: 8:00am • 4:15pm (Bloomington & Dallas) 7:00am-3:15pm (Tempe) State Farm provides new employees with a comprehensive paid training program focused on learning the fundamental requirements of the role. Attendance/participation in training is mandatory and candidates must commit to completing the entire training course. Training will be full-time and will last for approximately 13 weeks. While in training employees are expected to demonstrate a strong work ethic that includes remaining engaged, participating in class discussions, and successfully completing the training curriculum. During training you will work the schedule outlined above. Hours/Work Schedule Life Response Center: Our team works in a shift environment between the hours of 7:15 am – 7:30 pm CT Monday-Friday and may include holidays and occasional Saturdays based on workload and job requirements. Once training is complete you will begin working your assigned work schedule. Our Care Center Specialists may work non-traditional schedules in order to meet the needs of our customers. The schedule will repeat every week and may need to change approximately 1-2 times per year, based upon business needs. Full-time work schedules are 38 hours and 45 minutes per week. Work Environment We currently operate in a hybrid work environment where a portion of your work will be done in the office (in a call-center environment), and the other portion of your work will be done at home within an area that you set up specifically for work purposes. State Farm will provide you with all needed computer equipment. We ask that you have a reliable internet connection. (State Farm does not pay for internet service from your home.) If you do not have reliable internet or a quiet place to work free from distractions at home, you may be required to work in the office. Hybrid Work Locations: Bloomington, IL-Corporate, Richardson, TX-CityLine or Tempe, AZ-Marina Heights Hub locations. Incumbency Period Professional development is one of our priorities at State Farm, including internal job movement. New employees into the Life Response Center are eligible to consider new opportunities after 12 – 24 months of service depending on the role. Qualifications The critical skillsets that make someone successful in this role include: Customer Service- Successful Care Center Specialists have a strong focus on providing a Remarkable” customer experience (personalized, caring, simple) throughout every interaction with our customers. Multitasking and Being Resourceful –The role requires speaking to customers on the phone while at the same time navigating between various systems and applications on multiple computer screens. Successful Care Center Specialists have a high comfort level multi-tasking on the computer while having a conversation with the customer and using available resources to find the right procedure needed to help the customer. Communication – Successful Care Center Specialists have strong communication skills, with the ability to convey policy information and procedures clearly while connecting with the customer over the phone and expressing empathy when appropriate. Our Benefits Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Starting salary: $47,856.25 Potential yearly incentive pay up to 6% of base salary At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family! Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus. Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more! Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring. Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union! Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you! Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund. Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary. Visit our State Farm Careers page for more information on our benefits , locations , and the hiring process of joining the State Farm team!