[İş Radarı](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / Technical Support Engineer Active On-site Houston Posted · 22.09.2026 Ashby (US) # Technical Support Engineer Options Technology Technical Support Engineer Location: Houston, Texas Salary: Competitive Join the Options Technical Support Team! Working for Options Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success. We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology. Who are we? Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence). Why Options? • Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Cambridge, Paris and across Asia. • Continuous career development opportunities: We provide professional skills development and technical training. • The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking. • Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits. The Role As a Technical Support Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work closely with the client’s technology team, and other technology professionals to ensure the smooth operation of our options trading platform. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global alternative investment firm. Typical Job duties would include: • Act as the client's primary technical contact, providing on-site support for all Options technology systems. • Monitor internal system health and performance; perform regular maintenance such as software updates and configuration changes. • Diagnose and resolve technical issues, escalating complex problems to internal teams for timely resolution. • Respond to client incidents and service requests within defined SLAs, following established incident management processes. • Build strong relationships with key client stakeholders, acting as a trusted technical advisor and proactively addressing their needs. • Work with Options Technology teams on system enhancements and upgrades, including testing and validation to ensure smooth deployment. We're looking for someone who has technical proficiency in: • Bachelor's degree in computer science, IT, or a related field (or equivalent experience). • Strong knowledge of Microsoft 365, Azure, Endpoint Management, Device Deployment and AV troubleshooting. • 1-2 years' experience in a similar on-site technical support role within financial services. • Strong troubleshooting and diagnostic skills, with the ability to analyse complex issues, identify root causes. • Communication and Interpersonal Skills: excellent verbal and written communication, able to convey technical information clearly and build effective relationships with clients and cross-functional teams. • Client Focus: proven ability to understand and fulfil client requirements with exceptional service, anticipating needs and exceeding expectations. • Adaptability and Flexibility: Someone who thrives in a fast-paced, dynamic environment, adapting to changing priorities. We’re also looking for candidates with: • Strong research, writing and communication skills. • Exceptional organisational skills and strong attention to detail. • Desire to travel and see the world. • Ability to work independently and manage your own projects in a professional manner. • A passion for innovation and the financial technology sector. • Project management skills and proven ability to manage own workload. Certifications: CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are advantageous but not required. Apply Now! Submit a CV and cover letter to the Technical Support Engineer (Houston) role. On the cover letter, please detail the role you are applying to, along with your availability. We look forward to reviewing your application and discussing how you can make an impact at Options Technology! If you have any questions about this position, please contact careers@options-it.com. This job was verified from Ashby (US). 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