Customer Service Representative

LUXURY CUSTOMER SERVICE ASSOCIATE Zadok Jewelers, one of the largest family-owned and operated jewelry stores in Texas, is looking for full-time Luxury Customer Service associates to join our amazing and growing team. Job Summary : The Luxury Customer Service Associates are responsible for maintaining and enhancing our brand reputation through exceptional customer service. This role involves answering customer questions, resolving issues, intaking repairs, processing sales/check-out procedures, and collaborating with various team members. Primary Duties : ● Answer customer questions and resolve issues. ● Intake repairs and process special order, sales, and check-out procedures. ● Provide direction to customers and assist in their needs. ● Effectively collaborate with the rest of the team, Store Leadership, the Service Repair Coordinator, Bench Jewelers, and Watchmakers. Qualifications and Skills : ● Computer literate ● Strong interpersonal and team-building skills. ● Excellent problem-solving and analytical skills. ● Effective communication with customers and colleagues. ● Excellent verbal and written communication skills. ● Experience in luxury brands or luxury settings is a plus. Competencies : ● Strong customer service skills. ● Effective multitasking. ● Persuasive speaking, empathy, adaptability, and positive language skills. ● Show willingness to learn, adapt, and develop new skills. Work Hours : ● Full-time. ● Hours are 10am-6pm; Day offs: Sunday and one day in the week. Education and Experience Requirements : ● High school diploma or equivalent; college degree preferred. ● Customer service experience is required. Computer Skills : ● High proficiency in computer and web literacy is required. Benefits: Health Insurance Dental Insurance Vision Insurance 401K Match Discount Others The luxury customer service associate treats every customer like royalty during the shopping experience. Every interaction with a customer should show the pride, artistry, and attention to detail. Zadok Jewelers is an Equal Opportunity Employer . Zadok respects diversity and will not tolerate discrimination of any kind. Background Check and Drug Screening Required.