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Active
On-site
Santa Clara, CA, United States
Posted · 11.04.2015
SmartRecruiters (US)

# Dynamics CRM – Business Analyst (Full Time)

TecTammina

Required Technical Skill Set Must-Have
• Very proficient on CRM Business Processes in Sales Force Automation , Marketing automation and Service management functionality
• Extremely good understanding of Microsoft Dynamics CRM 2011/2013 product ( entities , workflows and configuration )
• Excellent in communication, documentation and articulation skills
• Experience of functional analysis, gap-fit analysis and functional support
• Exposure to Dynamics CRM technical aspects esp. Javascripting, Installation
• Analyse client’s business requirements for CRM, perform Fit-Gap analysis and present functional solutions
• Prepare and maintain Functional Requirements document and Functional design document
• Coaching and guiding the development team on requirements and functional aspects
• Functional testing of the implemented CRM system
• Provide end user training
• Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective
• Client facing, assertive, excellent communication Job Status: Full Time Share the Profiles to mdanish(at)1stitsolutions.com Contact: 703-349-1004 Keep the subject line with Job Title and Location First IT Solutions

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