Dynamics CRM – Business Analyst (Full Time)

Required Technical Skill Set Must-Have • Very proficient on CRM Business Processes in Sales Force Automation , Marketing automation and Service management functionality • Extremely good understanding of Microsoft Dynamics CRM 2011/2013 product ( entities , workflows and configuration ) • Excellent in communication, documentation and articulation skills • Experience of functional analysis, gap-fit analysis and functional support • Exposure to Dynamics CRM technical aspects esp. Javascripting, Installation • Analyse client’s business requirements for CRM, perform Fit-Gap analysis and present functional solutions • Prepare and maintain Functional Requirements document and Functional design document • Coaching and guiding the development team on requirements and functional aspects • Functional testing of the implemented CRM system • Provide end user training • Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective • Client facing, assertive, excellent communication Job Status: Full Time Share the Profiles to mdanish(at)1stitsolutions.com Contact: 703-349-1004 Keep the subject line with Job Title and Location First IT Solutions