Lead customer service

2 years of previous experience using Avaya (CMS) and/or forecasting and scheduling tools (Impact 360, Monet, etc.) • Very strong analytical skills • In-depth understanding of call center metrics call center $15/hr 6 months Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.