Call Center Specialist

Call Center Specialist — Right Move Storage | Houston, TX Full-time • On-site • 40 hours/week Nobody calls a storage company because they're having an easy week. They're moving. Downsizing after a death in the family. Splitting a household. Outgrowing a garage because the business finally took off. By the time someone picks up the phone, they've usually already had a long day. That's the job. You're the first voice they hear, and you're the reason they pick us instead of the place down the road. What you'll actually do Answer inbound calls from people looking for storage and from current customers who need something handled. Learn our properties well enough to put someone in the right unit at the right price without making them drive across town to find out it won't fit. Take reservations and close rentals. Process payments, sort out billing questions, handle gate codes and account changes. Log every conversation so the next person who picks up the phone knows what happened on the last one. You'll be busy. Our call volume is real and it doesn't slow down much. What we're looking for Someone who is genuinely good on the phone • not scripted-good, actually good. You can hear when someone is frustrated and bring the temperature down. You can also hear when someone is ready to rent and ask for the sale instead of talking them through six more options. Beyond that: Two-plus years in a call center, customer service, sales, hospitality, or property management. Storage experience is a real plus, but we'll teach the industry to the right person. Comfortable in software. You'll live in our management system, and you should be the kind of person who figures out a new tool rather than waiting to be shown twice. Reliable. This is a coverage role — the phones have to be answered, and the team notices when someone doesn't show. Bilingual English/Spanish is a significant advantage in this market, and we'll say so plainly. The schedule, stated honestly Full-time, 40 hours a week, on-site in Houston. Your schedule will flex with business needs, and some weekends are required. Storage doesn't keep banker's hours — people move on Saturdays. If a fixed Monday-through-Friday is what you need, this particular role won't be the right fit, and we'd rather you know that now than six weeks in. What you get Full benefits: health, dental, bonus potential and vision coverage, plus paid time off. Compensation is based on experience, and we'll talk numbers openly at the interview — bring your expectations and we'll have a straight conversation about them. You also get a team small enough that your work is visible. This isn't a floor of three hundred headsets where nobody knows your name. If you're good at this, people here will know it, and Right Move is growing — we'd rather promote someone who already knows how we do things. To apply Send a resume to cbrown@rightmovestorage.com. If you want to stand out, add two or three sentences about a time you turned an unhappy customer around. That'll tell us more than a bullet list will. Right Move Storage is an equal opportunity employer.