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On-site
Phoenix, AZ, United States
Posted · 24.05.2017
SmartRecruiters (US)

# Service Desk Support

Next Level Business Services, Inc.

Job Title: Service Desk Support Job type: Fulltime Job location: Phoenix, AZ Year of experience required: 7-8 Yrs (Max) Here is a JD for your requirement.
• Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software (Service Now).
• Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
• Take ownership and responsibility of an issues from start through to a successful resolution
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
• Ability to Co-ordinate with the Incident Management team during major incidents.
• Flexibility and ability to work on a rotational shift (24/7) Support model. Akash Singh Phone: + 1 (904 240-4265 ) Akash(dot)singh(at)nlbservices(dot)com Next Level Business Services, Inc.

This job was verified from SmartRecruiters (US). Applications are completed on the original source.

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