Mariner Credentialing Specialist

This vacancy is for a GS • 0963 • 6/7, Mariner Credentialing Specialist located in the Department of Homeland Security, U.S. Coast Guard, in Oakland, California. You will serve as a Mariner Credentialing Specialist and be responsible for licensing and documentation of merchant mariners and examining merchant marine personnel in accordance with applicable statutes and regulations. Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include: Reviewing and processing applications including licenses, documents, endorsements, and certificates. Identifying non-conformities in application packages, such as incomplete documentation or eligibility issues, that may cause delays or preventing issuance of credentials. Responding to public and government inquiries by phone, email, written correspondence, or in person, interacting with other agencies as needed to complete tasks. Responsible for accurate entry of application information into appropriate systems. Drafting routine correspondence about credentialing requirements for supervisor's signature using standard computer software. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Reasonable Accommodation Information To qualify at the GS-06 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-05 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis. Responding to inquiries from the public and/or government agencies through various channels like phone, email, and written correspondence to provide information and resolve issues related to credentialing; Using standard computer software to draft routine correspondence; Using data entry systems, such as the Merchant Mariner Licensing and Documentation (MMLD) system, to accurately record information; AND Applying state or federal laws, regulations, and policies. To qualify at the GS-07 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-06 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis. Performing the initial review and processing of applications for various Coast Guard merchant mariner credentials, including deck and engine licenses, STCW endorsements, and certificates of registry; Responding to oral and written inquiries from the public and/or governmental agencies through office visits, telephone calls, electronic mail, and written correspondence; Drafting routine correspondence for a supervisor's signature regarding merchant mariner credentialing requirements using standard computer word-processing software; AND Applying a thorough knowledge of Federal Regulations (such as Title 46 CFR), statutes, and policies governing the issuance of U.S. Merchant Mariner's credentials to correctly and efficiently process applications NOTE: All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position. NOTE: Education cannot be substituted for experience at this grade level. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of the announcement. Do NOT include the following types of information in your resume: Social Security Number (SSN) Date of Birth (DOB) Photos of yourself (if included on your resume you will not be considered for this position) Personal information: such as age, gender, religious affiliation, etc. Key Requirements: Must be a U.S. Citizen. Must be registered or exempt from the Selective Service. See www.sss.gov A one-year probationary period may be required. To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation. This position does not require a clearance. This is not a Bargaining Unit position. Selectee must be able to obtain/maintain a valid state driver's license. All Federal employees are required to have Federal salary payments made by direct deposit. The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule, C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. This position does not have a positive education requirement. If you are including education on your resume, report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. See Required Documents section for detail. Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) from an accredited institution. Once selected & prior to appointment, applicants must provide an official college transcript. Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the U.S. (see FOREIGN EDUCATION below). College Transcript: If this position requires specific educational course work to qualify, or you are qualifying based in whole or part on education, you are required to provide all unofficial transcripts (undergraduate, graduate, etc.) by the closing date of this announcement or you will be disqualified from further consideration. Transcripts should be legible and detailed, showing course number and department (i.e., bio 101, math 210, etc.), course title, number of credit hours, and grade earned. If course content cannot be easily identified from the title of the course as listed on your transcript, you must submit an official course description from the college/university that reflects the content at the time the course was taken. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. To receive this credit, you must submit evidence of equivalency as provided by a credentialling evaluation service. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications click here Only experience obtained by the closing date of this announcement will be considered.