Customer Service Specialist

PointHaus Group is looking for a representative that acts as the primary contact for customers, handling inquiries, resolving complaints, providing product info, processing orders/returns, and ensuring satisfaction via phone, email, or chat, requiring strong communication, problem-solving, empathy, and product knowledge skills to maintain positive customer relationships and brand image Key Responsibilities Serve as the first point of contact for customer questions, issues, and feedback. Handle inbound calls, emails, and live chats efficiently. Troubleshoot problems with products or services. Provide detailed information on products, pricing, and availability. Process orders, returns, and account updates. Follow up with customers to ensure satisfaction. Identify opportunities to offer additional products or services (upselling). Document all customer interactions accurately. Escalate complex issues to appropriate teams. Essential Skills & Qualifications Skills: Excellent communication (written & verbal), active listening, empathy, problem-solving, multitasking, time management, patience, and technical proficiency with customer service software. Qualifications: High school diploma or equivalent; relevant customer service experience (often 1-2+ years); strong customer-focused attitude.