Customer Service Team Manager

foundever™ Job Title: Team Leader – Call Center Location: Mecidiyeköy, Istanbul, Turkey (On-site) Schedule: Monday – Friday, 09:00 – 18:00 About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry, operating in 45+ countries with 170,000+ associates. We partner with the world's leading brands to deliver exceptional customer experiences at scale. Join our dynamic team in Istanbul and be part of a culture that values innovation, growth, and people. The Role We are looking for an experienced and motivated in our Mecidiyeköy call center. You will be responsible for driving team performance, coaching individuals, and ensuring all while maintaining a high standard of customer experience. Key Responsibilities: Team Management Coaching & Development Reporting Escalation Handling Process Improvement Collaboration Employee Engagement RequirementsMust-Have: English Proficiency: Fluent/Advanced level in English (both written and spoken) — this is a critical requirement. Turkish Proficiency: Native or fluent. Experience: Minimum 2–3 years of experience in a call center environment, Leadership Skills: Demonstrated ability to lead, coach, and develop a team. Analytical Skills: Comfortable working with data, KPIs, and performance dashboards. Communication: Excellent interpersonal and communication skills. Availability: Able to work on-site at our Mecidiyeköy office, Monday through Friday, 09:00–18:00 CET. Nice-to-Have: Experience in BPO/outsourcing environments. Familiarity with CRM tools and workforce management systems. Additional language skills. Bachelor's degree in Business, Communications, or a related field. What We Offer Competitive salary + performance-based bonuses Clear career progression path within Foundever Continuous learning and development programs Modern office environment in central Mecidiyeköy, Istanbul Opportunity to work with international clients and teams Supportive and inclusive company culture Employee engagement activities and recognition programs How to Apply