[İş Radarı](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / Manager, Financial Planning & Analysis – Payments & Customer Service

Active
Hybrid
New York, NY
Posted · 15.07.2026
Lever (US)

# Manager, Financial Planning & Analysis – Payments & Customer Service

Spotify

Spotify is looking for a Manager to join our Finance team and serve as a dedicated FP&A partner for our global Payments and Customer Service functions. As Spotify continues to scale across markets and monetization models, payments sit at the heart of how we acquire, convert, and retain subscribers, while customer service shapes the experience and cost of supporting them. This role owns the financial lens on both ecosystems.
This is a high-impact, partner-facing finance role responsible for the payments and customer service forecast processes, the financial evaluation of payment partner and processor deals, the pipeline of payment optimization proposals, revenue protection and payment-cost assurance, and the modeling of contact center labor needs. You will partner with Payments, Customer Service, Subscriptions, Risk, Data, Financial Engineering, Accounting, and Business leadership to translate complex operational economics into clear financial narratives, build the models that inform decisions, and govern performance against plan.

This job was verified from Lever (US). Applications are completed on the original source.

[Apply on the original listing ↗](https://jobradar.live/ilan/982a6b87-3a69-45ca-9816-959bd39a63f0/git)

## Stop searching one by one for roles like this.

Upload your resume or enter your target roles to see your first 3 matches for free.

[Find jobs for me →](https://jobradar.live/uye/kayit)
Your resume is never shared with employers; it is processed only for matching.

Something wrong with this job?