Customer Service Representative

About Us Capability is an EHS software and training company based in Knoxville, Tennessee. We help organizations in safety-critical industries keep their people safe and their operations compliant. A growing library of professionally produced training courses sits alongside a software platform that brings training, corrective actions, qualifications, forms, and more into one place. About the Role We're looking for a Customer Service Representative to be the friendly, reliable voice of Capability. This person owns our customer experience day to day: answering calls, emails, and chats, helping clients with course access and account questions, and making sure every customer walks away feeling taken care of. You'll also lend a detail-oriented eye to quality control, reviewing courses and materials before they go out the door. This is a great fit for someone who genuinely likes helping people and takes pride in getting the details right. You don't need a background in safety or EHS. You do need patience, follow-through, and the kind of communication skills that turn a frustrated customer into a loyal one. What You'll Do • Respond to customer phone calls, emails, and chat inquiries and see them through to resolution • Manage client accounts, including onboarding, course access, enrollment requests, and ongoing support • Perform quality control reviews on courses and materials before delivery • Coordinate with our production and marketing teams to keep projects and requests moving • Keep documentation and records organized and up to date • Test and provide feedback on our platform to help us continuously improve it for our clients What We're Looking For • Experience in customer support, account management, or a similar role • Strong written and verbal communication skills • Detail-oriented, especially when reviewing content or managing multiple accounts • Comfortable learning and testing new software • Someone who takes ownership, solves problems without being asked twice, and treats customers with patience and care Compensation is $20 per hour, with 10 days of personal PTO, 12 days of federal PTO and healthcare.