Program Support Assistant (TIMS Clerk)

As a Program Support Assistant (PSA), you will work in the Buffalo Regional Processing Office for Education Benefits and ensures it is placed within The Image Management System (TIMS). Specific duties include: Index incoming mail and documents into TIMS, review full claims packages, assign document types, and establish required controls and records across multiple VA systems. Create, update, and manage claimant records, including establishing TIMSC files, validating identifiers, and ensuring proper dates of claim. Identify, route, and determine jurisdictions for all incoming mail, including unidentifiable or misrouted correspondence, and return incomplete forms when necessary. Scan, batch, and perform quality review of paper documents converted to electronic format to ensure clarity and readiness for indexing. Research and correct errors in claimant information or misfiled documents, including deleting, merging, or transferring records across BON, TIMS, and related systems. Support workflow management by preparing workload reports, managing folder transfers, maintaining logs/repositories, and generating folder prints as needed. Train, mentor, and assist new staff, providing guidance on procedures, troubleshooting file issues, and contributing process-improvement suggestions. Perform additional duties as assigned. Work Schedule 8:00 am • 4:30 pm, Monday through Friday. Compressed/Flexible: Yes Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (TIMS Clerk); PD42213A Financial Disclosure Report: Not Required Bargaining Unit: No To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/29/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below. as described below: Specialized Experience: To qualify, applicants must have one year (52 weeks) of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to performing the following duties: Utilizing computers, software applications, and databases to carry out work tasks such as data entry, sorting, and retrieval; data analysis; research; monitoring; and the preparation of correspondence and reports. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is generally sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; or carrying of light items such as papers, books and files. Carts are utilized to carry large numbers of claims folders. This will require the employee to push or pull the cart from one area to another. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. There are no educational substitutions for the grade 06 level.