Director Operations Analytics

POSITION SUMMARY: The Director of Operations Analytics leads the Data Science, Analytics Engineering, and Business Intelligence teams supporting Collection Operations, Safety, Fleet, and Environmental Solutions. The incumbent is responsible for defining and executing the operations analytics roadmap, including volume forecasting, staffing, route planning and execution, and driver and supervisor coaching through production models, curated data products, and reporting solutions used by field and area leaders. The Director of Operations Analytics drives logistics and route optimization initiatives while overseeing a portfolio of business intelligence and analytics products serving more than 3,000 monthly active users and establishing the standards, capabilities, and data foundations required to scale enterprise analytics. The incumbent leads teams of data scientists, GIS and machine learning engineers, analytics engineers, data analysts, BI developers, and quality assurance professionals, and partners with IT to deliver data engineering, MLOps, and application development solutions. PRINCIPAL RESPONSIBILITIES: Lead the Operations Analytics organization, roadmap, and product portfolio; including, data science, BI and data analytics products such as volume forecasting and staffing, route standards, and coaching insights. Serve as the analytics partner and primary point of contact to Operations leadership, communicating results and providing consultative, analytic based, thought leadership to senior management and executive leaders in both operational and financial terms. Leverage advanced analytics to analytically derive and validate key operating metrics and data attributes such as weight, service time, and disposal turn time. Establish best practices for the function, including ML Ops, analytic development lifecycle, metrics definitions and BI dashboard composition, form, and function. Direct the predictive and prescriptive modeling and evaluate model performance to retain accuracy and performance standards for monitoring, drift detection, and retraining. Extend the portfolio into generative and agentic AI to drive effective outcomes, including extraction of unstructured data, automated summarization of operational reporting, and AI-generated coaching insights. Partner with Information Technology and Enterprise Data to architect and engineer data platforms that enable Data Science and Advanced Analytics. Own the semantic layer and metric definitions across models and BI products. Run the Operations BI suite, balancing new development against defect resolution and platform events in partnership with IT. Champion data science and AI adoption across the enterprise. Perform other job-related duties as assigned or apparent. QUALIFICATIONS: Working knowledge of modern cloud data platforms and multi-layer data warehouse architectures; Snowflake experience preferred. Command of data science, statistical analytics with applied experience in regression and gradient-boosted methods, time-series forecasting, and optimization. A strong foundation in Python, R, and SQL with practical analytics engineering knowledge, including dbt, advanced SQL, curated data models, metric and semantic layer definition, and automated data quality testing. Deep experience with enterprise BI, including dataset design, performance tuning, governed self-service, and release management. Familiarity with geospatial analytics, GPS and telematics data, and route / logistics optimization engines. Practical understanding of generative AI in an enterprise setting. Informed point of view on agentic AI, including multi-step agent design with the judgment to know where these approaches outperform a conventional model and where they do not. Understanding of MLOps practices, including model registry, feature store, retraining pipelines, and drift monitoring. Strong business acumen and the credibility to work with field operations leaders and technical practitioners. Demonstrated ownership of an analytics function serving a large operational or field-based business such as waste, logistics, transportation, distribution, utilities, field services, or manufacturing. Track record of delivering machine learning into production and sustaining it, including monitoring, retraining, drift management, and handoff to engineering. Experience running enterprise analytics as a product at scale. Hands-on experience deploying generative AI or large language model solutions into enterprise production. Experience leading through other managers within a large, matrixed organization with a history of partnering with Information Technology, Enterprise Data, and business stakeholders. Experience building and championing a resourcing case covering headcount, contract labor, funding sources. Route-based or fleet operations experience preferred; geospatial analytics, telematics, and routing optimization experience. Snowflake, dbt, and enterprise-scale Power BI experience. MINIMUM REQUIREMENTS: 10+ years of progressive experience in data science, advanced analytics, or business intelligence. 5+ years of experience leading teams, including 2+ years leading through other managers. Demonstrated experience delivering machine learning or advanced analytics solutions into production use. Excellent cross-organizational communication skills. This position is a hybrid role based at Republic Service's headquarters in Phoenix, AZ. Hybrid is 4-days per week onsite, and 1-day remote. This position will not be eligible to be fully remote. Please note, our Director of Operations Analytics position is not sponsorship eligible. Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO) • Benefits: https://jobs.republicservices.com/us/en/about-us/benefits The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: Safe : We protect the livelihoods of our colleagues and communities. Committed to Serve : We go above and beyond to exceed our customers’ expectations. Environmentally Responsible: We take action to improve our environment. Driven : We deliver results in the right way. Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. Sustainability Innovation Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year). RECENT RECOGNITION Barron’s 100 Most Sustainable Companies CDP Discloser Dow Jones Best-In-Class Indices Ethisphere’s World’s Most Ethical Companies Fortune World’s Most Admired Companies Great Place to Work Sustainability Yearbook S&P Global