[Job Radar](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / UC Contact Center Agent I

Active
On-site
Randallstown, MD
Posted · 27.09.2026
LinkedIn Jobs US

# UC Contact Center Agent I

LifeBridge Health

Summary: The Contact Center
• Agent I uses protocols, guidelines, and appropriate software systems to handle customer requests coming into the Contact Center by phone, EMR portal, LBH website, or other unified communications. The agent handles requests in support of patients, specific provider practices, departments or other LBH services. Requests will include appointments, prescription refills, or other provider practice associated activity including preauthorization and referral follow up. The agent works in partnership with other staff members and proactively identifies and responds to LBH customer's needs to enhance the customer experience. Experience: Required: 1-3 years Education: Preferred: High School / GED Licensures & Certifications: Preferred: Medical Terminology Certification Pay Range: $17.00 to $23.58 Based On Experience Benefits: Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support 403(b) retirement plan with employer match, pension, and life and disability insurance Tuition reimbursement toward advanced degrees and specialty certifications Generous paid time off, fitness discounts, and free on-site parking About LifeBridge Health LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care. With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in Maryland. Our organization thrives on a culture of CARE BRAVELY
• where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare. LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.

This job was verified from LinkedIn Jobs US. Applications are completed on the original source.

[Apply on the original listing ↗](https://jobradar.live/ilan/924e93c2-d4e3-4c43-a057-4b59e286f336/git)

## Stop searching one by one for roles like this.

Upload your resume or enter your target roles to see your first 3 matches for free.

[Find jobs for me →](https://jobradar.live/uye/kayit)
Your resume is never shared with employers; it is processed only for matching.

Something wrong with this job?

## Similar jobs

[LifeBridge Health Jobs](https://jobradar.live/company/lifebridge-health) · [Jobs in Maryland](https://jobradar.live/jobs/maryland)
· [Jobs by location](https://jobradar.live/jobs) · [Jobs by company](https://jobradar.live/company)

- [Registered Nurse - Patient Aligned Care Team Care Manager](https://jobradar.live/ilan/713230ca-05c4-47cf-8903-37f55929a5d5) Veterans Health Administration · Charlotte Hall, Maryland

- [Registered Nurse](https://jobradar.live/ilan/88803613-418a-4770-be2d-e088310a1628) Encompass Health · Bowie, MD

- [IT Staff Auditor, Internal Audit](https://jobradar.live/ilan/3acea5ef-0dd0-4b7b-976a-2c08279425c5) Forbright Bank · Chevy Chase, MD

- [Internal Audit Intern (Summer 2027)](https://jobradar.live/ilan/2c8277b9-abe0-4309-aa9c-7256fb747f41) Forbright Bank · Chevy Chase, MD

- [Registered Behavior Technician (RBT) - Weekends](https://jobradar.live/ilan/44ca5b32-df71-4c01-adac-12b69ca3386b) Circle Care Services · Riverdale, MD 20737

- [Registered Behavior Technician (RBT) - Spanish Speaking](https://jobradar.live/ilan/c56e1ae4-1411-4f8c-94a8-615747994e25) Circle Care Services · Baltimore, MD

- [Facility Security Officer Manager - TS/SCI](https://jobradar.live/ilan/90f230d7-39f0-4755-89df-52d62276f0c4) Spry Methods · Linthicum, MD

- [Structural Steel Field Surveyor](https://jobradar.live/ilan/1bdfe95a-e9bc-4365-9508-261ca486ca3a) Qualdoc · Maryland or Virginia (Field-Based)