Customer Service Representative

Role Overview: The Service Admin manages customer communications, primarily post-sale, handling inbound and outbound calls to provide excellent customer service . They schedule installation and service appointments, review completed service tickets for quality assurance , and act as a liaison between customers, technicians, and internal teams. The role requires flexibility to support department initiatives and may involve processing change orders. Responsibilities Include Providing professional customer support and maintaining effective relationships Verifying contract accuracy post-sale Scheduling installations and service appointments Reviewing service tickets for quality assurance Serving as a contact point for installation and service teams Supporting company-wide tasks and processing change orders as needed Qualifications And Skills Minimum of 3 years’ experience in customer communication Ability to handle and resolve customer objections Proficiency in computer use and data entry Additional Details: The role is office-based with no travel requirements. Overtime may be necessary. The position involves sedentary work in a climate-controlled environment, requiring effective communication, organization, and adaptability to support a growing, employee-focused organization committed to diversity and inclusion.