[Job Radar](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / Customer Service Representative

Active
On-site
Richmond, VA
Posted · 30.09.2026
LinkedIn Jobs US

# Customer Service Representative

iPostal1

We’re iPostal1 and we’re in growth mode! This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Richmond, Virginia location. To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you! Please note this is an in-office role. Remote work is not available. There will be a two-week, paid training which starts on Day 1. Responsibilities: Answer inbound calls from customers in a prompt and professional manner Identify the type of assistance needed Ascertain level of assistance needed to resolve inquiry and escalate when appropriate Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients Manage customer expectations Actively engage customers in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements : Active listening skills Results oriented Strong work ethic Excellent verbal and written communication skills Previous experience in a customer service-oriented role iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.

This job was verified from LinkedIn Jobs US. Applications are completed on the original source.

[Apply on the original listing ↗](https://jobradar.live/ilan/919d8e40-0314-4f1c-9212-d50edd048926/git)

## Stop searching one by one for roles like this.

Upload your resume or enter your target roles to see your first 3 matches for free.

[Find jobs for me →](https://jobradar.live/uye/kayit)
Your resume is never shared with employers; it is processed only for matching.

Something wrong with this job?

## Similar jobs

[Jobs in Virginia](https://jobradar.live/jobs/virginia)
· [Customer Service Jobs in Virginia](https://jobradar.live/jobs/virginia/customer-service) · [Jobs by location](https://jobradar.live/jobs) · [Jobs by company](https://jobradar.live/company)

- [Customer Service Associate](https://jobradar.live/ilan/325b1365-b498-4429-b1df-5e4005b4b3d0) Wawa · Dumfries, VA

- [Security Guard Full Time Unarmed Patrol Customer Service](https://jobradar.live/ilan/230c1cc2-6e03-4967-a245-78be52b9af13) Allied Universal · Fairfax, VA

- [MISSION SUPPORT SPECIALIST](https://jobradar.live/ilan/2587f84a-5d11-4623-9c08-d754275035bd) Naval Special Warfare Command · Dam Neck Naval Facility, Virginia Beach, Virginia

- [Customer Service Representative](https://jobradar.live/ilan/0ff217d8-e698-4012-832d-2c1a91c4bf8b) R+L Carriers · Colonial Heights, VA

- [Customer Service Representative (Auto)](https://jobradar.live/ilan/1a24a2b1-7161-4bcd-a5a0-c5f2d10f7225) GEICO · Virginia Beach, VA

- [Mission Support Specialist](https://jobradar.live/ilan/30e5d509-858c-4a16-8c4f-9b2856c80c9a) Citizenship and Immigration Services · Arlington, Virginia

- [Customer Service Rep - 1155 N. 4th st](https://jobradar.live/ilan/d9e1ccda-dc99-49ec-b305-1a6e14020a94) Domino's Franchise · Wytheville, VA

- [Customer Service Rep- 501 E. Main Street](https://jobradar.live/ilan/e4c5aadd-33ac-44a5-acb2-9ed0a5eaa138) Domino's Franchise · Louisa, VA