Customer Care Representative

Job Description Girl Scouts San Diego is looking for a Customer Care Representative to join our team! This full-time position is an opportunity to use your customer service and organizational skills while supporting a mission that empowers girls to discover their potential, develop leadership skills, and make a difference in their communities. As a key member of our team, you'll serve as a welcoming and knowledgeable resource for Girl Scout families, volunteers, members, and community partners. You'll help answer questions, solve problems, connect people with resources, and ensure every interaction reflects the values and mission of Girl Scouts. What You'll Do No two days are exactly alike! In this role, you'll: Deliver exceptional customer experiences: Respond to incoming calls and inquiries via phone, email, chat, and in person, providing timely, friendly, and effective solutions. Be a trusted resource: Listen to questions, research information, identify solutions, and connect customers with the resources they need. Keep information accurate and organized: Maintain contact center databases, enter information efficiently, and assist with identifying and resolving data issues. Support Girl Scout programs and services: Assist with event and membership registration, background screening verification, front desk reception, and resource center support. Collaborate across teams: Provide administrative support to various departments, including data entry, filing, equipment checkouts, front desk coverage, and office supply management. Contribute to our mission: Take initiative, adapt to changing priorities, and support additional projects and responsibilities that help our council achieve its goals. Required Experience We're looking for someone who is enthusiastic about helping others and takes pride in delivering excellent service. You Also Bring At least one year of customer service experience; a college degree is preferred. Fluency in both English and Spanish (required). Excellent verbal and written communication skills, with the ability to communicate professionally and effectively across multiple platforms. A customer-focused mindset and the ability to listen, problem-solve, and find solutions. Strong organizational skills, attention to detail, and the ability to manage multiple priorities. The ability to work independently with minimal supervision while contributing to a collaborative team environment. Flexibility and adaptability in a fast-paced, evolving environment. Availability to work a flexible schedule, including occasional evenings and weekends, as needed. A valid driver's license, proof of insurance, and reliable transportation. Occasional travel may be required. A commitment to the mission and values of Girl Scouting and a willingness to subscribe to its principles. Why Join Girl Scouts San Diego? At Girl Scouts San Diego, your work contributes to something bigger. Every interaction is an opportunity to support a family, empower a volunteer, or help a girl access experiences that build confidence, character, and leadership. You'll be part of a team that values collaboration, service, and making a meaningful difference in the community. Bring your skills. Share your passion for helping others. Be part of something that matters. Position Details Position: Full-Time Customer Care Representative Compensation: $18.00-$19.00 per hour, depending on experience Schedule: Full-time, with occasional evening and weekend availability as needed Girl Scouts San Diego is an Equal Opportunity Employer. Keyword: Customer Care Representative