Customer Service Representative

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Duties and Responsibilities: • Coordinates all customer service activities of a select account base made up of high-profile strategic customers • Coordinates status on orders from related plant departments to ensure customer delivery commitments are met • Determines customer requirements and expectations to recommend specific products and solutions • Verifies and presents prices based on contracted agreements • Manages CRM process for select accounts and designated salespersons including pricing requests, sample requests and complaint entry • Cultivates positive and enduring relationships with customers • Educates customers about terminology, features, and benefits of products to improve sales and customer satisfaction • Identifies trends in customer satisfaction, gaining a solid understanding of customer needs and preferences • Keeps accurate records of discussions and correspondence with customers • Maintains customer data base and contact information • Project management: manages and communicates all project work relative to the top tier account list to internal team members including supply chain/demand planning, accounting, operations, R&D, QA, logistics, marketing, and customer service from start to ship of first order • Promptly completes required reports such as sales and forecasting reports • Creates and maintains the cross functional (operations, R&D, QA, customer service, logistics, marketing) team to meet customer expectations and internal expectations • Understands the market value of and competitive factors of egg products • Participates in training sessions, meetings, skill building, and professional development classes • Supports and provides back up for the Customer Service Manager and Customer Service Representatives as needed Knowledge, Skills, and Abilities: Required: • Creative thinking for solutions to problems • Ability to read, understand and effectively communicate information through writing and speaking so others will understand • Ability to define problems, collect data, establish facts, and draw valid conclusions • Attention to detail • Public relation skills. • Able to work effectively across all levels of organization and functions • Multi-tasking and organizational skills • Independent Self-Starter • Ability to work in a team environment • Ability to work in a fast-paced environment with prioritization skills and can make good decisions in times of urgency • Computer Skills: Word, Excel, Outlook, PowerPoint, Access, Internet • Mathematical Skills: General Arithmetic/Basic algebra/Percentages/Fractions • Advanced English: fluent in speaking, writing, and reading • Experience in computer-based accounting systems Preferred: • Food industry experience Equipment: • Office equipment: fax, copier, computers, printers, telephones, calculators • Hand tools Universal Expectations: • Follows all Safety, Biosecurity, Environmental, and Animal Welfare Procedures • Ensures compliance with and follows all OSHA and REI safety regulations and procedures • Ensures that all care is provided with respect to customer, client, and co-workers’ rights • Ensures a safe and clean work environment • Maintains confidentiality • Adheres to work schedules in completing and performing assigned tasks • A trained designee will be appointed by management to cover for absences or vacancies • Reports and takes necessary action to prevent food safety and food quality issues from occurring to support the production of Safe Quality Food (SQF) • Performs other tasks as assigned