Store Operations Manager (GM)

Insomnia Cookies is expanding and looking for strong management to join our team at the Richmond VA location. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!   Comp & Sweet Position Perks: • Competitive base salary + quarterly bonus compensation package. • a $50.00 per month cellphone data plan stipend. • excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans. • 401K with contribution match. • 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave. • Enrollment in our Cookie College learning/training platform. • free cookies, awesome swag and so much more!   Job Duties & Position Focus: • Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers. • Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team. • Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members. • Manage and audit inventory to maintain proper controls. • Create and execute fun, local marketing drops. • Create and drive in-store recognition programs/contests.   What we seek: • 3+ years of management/leadership experience in a restaurant or retail establishment • Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun) • Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business • An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests • A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System • Familiarity with using commercial convection ovens • a plus