Medical Support Assistant (Patient Business Office)

The Incumbents will provide registration and eligibility services with patients to obtain and process demographic and insurance information for alternate resources. The incumbent(s) will report directly to the Patient Business Supervisor. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021). Total Compensation Package • Check out IHS's outstanding total compensation package for this job: Face-to-face or telephone interviews with patients to obtain registration information relating to third party resources. Assist patients in completing new or update forms for RPMS Patient Registration System. Determines the eligibility of patients seeking health care, by obtaining the required documentation according to IHS Guidelines. Initiates all admitting forms to complete the admission with current patient data. obtains signatures for file on required for Alternate Resources and Contract Health Services, prior to treatment in clinic for billing purposes. Obtain and verifies the health records and RPMS Patient Registration system for Medicaid, Medicare and private/commercial insurance eligibility information for all patients. To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: Your resume must demonstrate at least one (1) year of specialized experience equivalent GS-4 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: use of enrollment computer software systems for patient registration, communicate with patients to obtain routine information that includes biographic and third party insurance information, protect patient sensitive records, review standard forms and patient documentation to complete patient registration, create reports in office automated systems. OR Successful completion of 4 years of education above the high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of education and experience what when combined fully meet the minimum qualifications for the position. Only Education in excess of the first 60 semester hours is creditable toward meeting the specialize experience requirement. The total percentage must equal at least 100 percent to qualify an applicant for GS-05 grade level. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements of the closing date of the announcement. Selectee may be subject to a probationary period ESEP appointees typically serve a two year trial period U.S. Citizenship is required This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. IHS Selectees whose duties and responsibilities require them to work permanently, temporarily, or occasionally in an IHS healthcare facility must comply with the IHS Employee Immunization Policy related to vaccine-preventable diseases, consistent with recommendations for healthcare workers. Vaccine exemption requests may be available, as outlined in the IHS Employee Immunization Policy and facility guidance. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment. A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service. Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability. Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process. Financial Suitability Requirement: This position requires a review of the applicant's financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility, maintain good standing with creditors, and satisfy all legal financial obligations prior to applying. Individuals with substantial delinquent or unresolved financial obligations-including, but not limited to, delinquent federal or state tax liabilities, defaulted federal student loans, court-ordered fines or fees, or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS). If you are substituting education for experience; You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.