CRM Specialist / Senior Specialist ( Growth & Marketing )

The digital entertainment and iGaming world is entering a new era, driven by rapidly evolving technology and changing user expectations. This shift demands not only strong brands, but also integrated structures capable of leading them under a unified strategy. This is the vision that inspired the creation of NGAMING. Established in 2026 under Doğan Online (DOL), NGAMING is a next-generation group structure bringing together leading brands in digital entertainment and iGaming under one shared mission and strategy. We built NGAMING to be integrated, sustainable, and collectively stronger, enabling brands to grow not individually, but together. Today, through Nesine, atyarışı.com and Liderform, we move forward not only with our individual achievements but as an integrated structure aligned around a common goal. The driving force behind this vision in technology and software is our company, D Yazılım Teknoloji A.Ş. Join a team full of life and become an essential player! Create groundbreaking projects, build new digital worlds, and make your mark! Surprise your competitors with strategic moves, inspire with your speed, and always pass the ball to your team! If you're looking for a tech-driven, innovative, and exciting career where every moment is full of energy and opportunity, you're in the right place. Join NGAMING — and rewrite the game! Full-of-Life Qualities Bachelor’s degree in MIS, Informatics, Statistics, Industrial Engineering, or a related field, 1+ years experience in CRM/ Customer Lifecycle Management including Onboarding, Retention, Churn and Customer Life-Time Value (LTV), Having wide knowledge about Campaign Management and other CRM practices to design best Customer Strategy, Ability to analyze big data and discover actionable insights to enlight business partners within company, Advanced skills in defining KPIs, delivering simplified analysis & reports to top management and business units, Advanced level of MS Office Applications, SQL Language is an optional asset, Proficient in English and German language skills will be an advantage, Tendency to take part in projects with other teams in collaboration and lead/ support actions, Excellent self organization skills with ability to handle multiple projects, priorities and deadlines. A Full Look on the Job Description Responsible for the customer lifecycle process and the development of CRM activites : Onboarding, Churn and Retention KPIs, Analyzing customer base to generate data-driven business insights from customer behaviors, Identify new conversion opportunites regarding customer lifecycle flows and drive continuously improving Customer Loyalty, Plan and optimize multi‑channel CRM campaigns (Email, SMS, Push) to increase engagement, conversion, and ROI. Analyzing customer journey, conducting funnel analysis to optimize acquisition/onboarding channels, Raising awareness by sharing the insights generated by the analyzes with the relevant teams within the company, Develop and manage customer segmentation, loyalty programs and customer roadmap, including strategic and tactical initiatives to grow customer lifetime value, Working with Business Intelligence and Data Science teams to develop data-driven analysis/reports that has insights for all business partners within company. Full-of-Life Benefits: “Employee benefits” but it’s also known as “Full-of-Life Benefits” in the world of NGAMING🙂 Private health insurance with unlimited coverage extending to spouse and children, A multinet restaurant ticket, Transportation benefits on office working days, In addition to annual leave days, you have three Won’t Make It Today 🙂 days, which you can use whenever you like (we simply call this BAY 🙂) An additional one-day birthday leave to redeem on any day during your birthday week, Gift vouchers on holidays, Gifts on special occasions, including marriage and child birth, Shop as you wish throughout the year with gift transfers to your Digital Wallet! Follow NGAMING on LinkedIn to discover our high-spirited, full-of-life team! Bu ilan sebebiyle yapacağınız başvurular aracılığıyla toplanacak kişisel verileriniz veri sorumluları NGAMING markası grup şirketleri D Elektronik Şans Oyunları ve Yayıncılık A.Ş., 4 Race Teknoloji ve Yazılım A.Ş., D Yazılım Teknoloji A.Ş., Liderform At Yarışları Enformasyon Anonim Şirketi tarafından 6698 sayılı Kişisel Verilerin Korunması Kanunu ve ilgili mevzuat kapsamında iş başvuru süreçlerinin yürütülmesi amacıyla işlenecektir. Kişisel verilerinize ve haklarınıza ilişkin detaylı bilgi için lütfen Çalışan Adayı Aydınlatma Metnimizi inceleyiniz.