Bilingual Patient Services Representative

Role Overview The position involves providing high-quality, efficient service to patients by greeting, registering, and scheduling appointments. Responsibilities include verifying patient demographic and billing information in the EMR system, monitoring waiting areas, and communicating delays. The role also requires identifying insurance types and confirming eligibility based on patient coverage. Qualifications & Skills 2+ years of medical office experience preferred Proficiency with EHR systems and Microsoft Office Bilingual abilities in English/Spanish or English/Polish preferred Strong communication, customer service, and interpersonal skills Key Duties Deliver excellent patient service during appointments and check-ins Register patients accurately and verify insurance coverage Manage waiting areas and inform patients of delays Additional Information The role is based in Chicago, with benefits including dental, medical, vision, retirement, and disability coverage.