TRANSPORTATION ASSISTANT (PASSENGER)

Click on "Learn more about this agency" button below for IMPORTANT additional information. The primary purpose of this position is to provide military and civilian personnel information and advice regarding passenger travel entitlements; arranges for the travel of passengers; and issues accountable travel documents. 1. Makes complete travel arrangements for Permanent Change of Station (PCS) and Temporary Duty (TDY) travelers. 2. Reviews travel orders and determines entitlements for active duty military, reserve component members, Department of Defense (DoD) civilians, and dependents for worldwide travel to include remote and isolated sites. 3. Issues travel documentation. 4. Delivers passenger manifest and briefs on passenger and baggage count and weight. 5. Performs other clerical and administrative tasks in support of the transportation work. In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Clerical and Administrative Support Positions. SPECIALIZED EXPERIENCE: Applicants must have at least one year of specialized experience equivalent to the GS-05 level (or equivalent in other pay systems) in the federal service in which equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position. Specialized experience is experience which includes ncludes providing transportation rules, procedures, or operations regarding entitlements and documentation requirements for domestic or foreign travel; advising passenger regarding travel entitlements to include allowance to temporary quarters, house hunting trips, administrative leave, transportation of dependents, reimbursable expenses, relocation services, shipments and storage of household goods, unaccompanied baggage, and all paperwork necessary to document travel and substantiate claims for reimbursement; counseling travelers on required documents most appropriate economical and advantageous routes and fares consistent with travel requirements and efficient transportation practices. OR EDUCATION: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. NOTE: You must submit a copy of transcripts. OR COMBINATION OF EXPERIENCE AND EDUCATION: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. NOTE: You must submit a copy of transcripts. To view qualifying educational requirements and/or combination of education and experience, click on the following link: To view qualifying educational requirements and/or combination of education and experience, click on the following link: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2100/transportation-clerk-and-assistant-series-2102/ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of an extensive body of transportation regulations, methods, and practices to perform a wide variety of travel assignments and resolve conflicts and problems. Knowledge of transportation entitlements and documentation requirements for foreign and domestic relocation travel for the employee and their dependents in accordance with the Joint Travel Regulation and Joint Federal Travel Regulation. Knowledge of a variety of types of passenger travel to arrange commercial, government owned, or contracted domestic and foreign travel. Knowledge of passenger service center protocols and procedures. Ability to communicate effectively, both orally and in writing. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.