Account Executive, Membership Services

The Account Executive, Membership Services is responsible for the retention and management of Season Ticket Members. Account Executives are tasked with exceeding the expected level of service for full season customers and renewing them year over year while growing their book of business via cross-selling, referrals, and other new business initiatives. Account Executives will also be responsible for selling new business as well during parts of the year. ESSENTIAL FUNCTIONS (including, but not limited to): The Account Executive, Membership Services will have daily responsibilities including, without limitation, the following:  Provide exceptional customer service and touchpoints to Lions Loyal Members and track those activities in both the ticketing and CRM systems  Maintain monthly touchpoints with customers, meet them face to face (both in-season and during off-season appointments), and hit touchpoints targets with each customer in a way best suited to that customer's needs  Inform, educate, and instruct Lions Loyal Members on their benefits and best practices, acting as an informed consultant and trusted advisor  Renew full season and partial accounts (when needed) at an exceptional rate, while also putting a focus on new business sales throughout the year Build relationships and credibility with the account base through efficiency, dependability, and a positive and helpful attitude  Answer all customer inquiries as immediately as possible, with average response time under 1 business hour, never to exceed 24 hours without a response during the work week  Execute all customer requests through the box office and secure payment for season ticket memberships when necessary  Cross-sell account base to groups, partial seasons, suites and additional season ticket packages or premium products  Assist in management of season ticket accounts including delivery of season tickets, group tickets and playoff tickets  Act as Membership Services Team member in answering in-bound calls on season ticket hotline and assisting other customers  Will participate in sales and renewal campaigns that target accounts that are owned by other account executives when needed as determined by management  Cover assigned shifts at sales tables, events and other Season Ticket Member experiences/events through the off-season, in-season or on gameday specifically  NON-ESSENTIAL FUNCTIONS:  Will maintain an appropriate level of knowledge of Microsoft Office and other software  Must be motivated, reliable and able to work independently or as part of a team  Maintain professionalism when communicating with internal and external contacts  Must be accurate and efficient with ability to meet deadlines  Must be detail oriented with strong organizational skills  Will adjust work schedule to meet departmental demands  Will keep appropriate information confidential  Will accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position  WHAT WE'RE LOOKING FOR:  Bachelor's Degree preferred  Minimum 1-year of proven sales and customer service experience required (experience with a professional sports or entertainment venue preferred) Ability to work independently and as an effective team member  Strong customer service skills and problem-solving abilities  Ability to handle a fast paced and sometimes high stress environment  Excellent communication and organizational skills with a client-centric attitude Professional, self-motivated, confident and willing to lead by example  Ability to work in a team-oriented environment with an irregular work schedule (including nights, weekends and some holidays)  Knowledge of Archtics ticketing systems, Microsoft Dynamics (STR) and basic Excel/Word proficiency are all preferred Ability to multi-task and effectively adjust to a rapidly changing market  Demonstrate a work ethic with an innate sense of urgency and tenacity Team oriented attitude, relationship building, professional demeanor and appearance  Strength in time management, organization and customer service skills  Ability to work a flexible schedule including nights, weekends and some holidays  May require work out of both the Ford Field Management Office and the Allen Park Training Facility  A valid Driver's License and safe driving record  You may use AI as a tool in creating your application, but this role is powered by human talent—your judgment, experience, and character are integral. Please let your personal talent shine.